Benjamin Shurm
Seattle,WA
Summary
Creative professional offers proven track record of successful programming strategies. Results-driven individual leadership and tactics that drive viewership and revenue. Proficient Microsoft Excel, data management and formatting. Experienced with customer service.
Overview
5
5
years of professional experience
Work History
Programming Coordinator for Fraternity
Phi Sigma Kappa
01.2023 - 05.2023
- Monitored programming schedules, conformance to guidelines and quality.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Scheduled and monitored programming to air content as planned.
Check-in Agent
Port Of Seattle
06.2019 - 08.2019
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Stocker and Customer Services
Nordstrom
10.2018 - 01.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fulfilled online orders for customers in a timely manner.
Education
No Degree - Entrepreneurship
Syracuse University
Syracuse, NYBBA - Entrepreneurship
Washington State University
Pullman, WA05.2024
Skills
- Service Quality
- Set Organizational Policies
- Group Meetings
- Critical Thinking
- Problem Solving
- Microsoft Excel
- Computer Literacy
Timeline
Programming Coordinator for Fraternity
Phi Sigma Kappa
01.2023 - 05.2023
Check-in Agent
Port Of Seattle
06.2019 - 08.2019
Stocker and Customer Services
Nordstrom
10.2018 - 01.2019
No Degree - Entrepreneurship
Syracuse University
BBA - Entrepreneurship
Washington State University
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