Benjamin Susan
Aliquippa,PA
Summary
Experienced with managing business operations, leading teams, and driving strategic initiatives through KPIs and Balance Score Card items. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Manager
United Parcel Service, UPS
05.2022 - Current
- Set and monitored performance metrics to evaluate and improve business operations.
- Coordinated with HR to recruit, train, and retain top talent, ensuring a high-performance team.
- Ensured compliance with legal, regulatory, and ethical standards across the organization.
- Comply with all FMCSA rules with DOT employees.
- Collective bargaining agreement adherence with Union employees.
- Drive high performance by developing team members.
- Cultivated a positive organizational culture and work environment to motivate employees.
- Manage a team of up to 130 hourly employees (68 Full Time and 52 Part Time) along with a management team of 9 Supervisors (3 Full Time and 6 Part Time)
- Prepare and conduct quarterly, biannually, and annual performance reviews for management employees.
On Road Supervisor
United Parcel Service, UPS
08.2017 - 05.2022
- Conducted safety training sessions for personnel, maintained compliance with DOT regulations.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Analyze daily dispatch to provide the best ways to deliver routes in a successful manner.
- Instill self-discipline in employees to conduct business professionally within the general public, in order to uphold company policies and procedures.
Driver Service Provider
United Parcel Service, UPS
08.2013 - 08.2017
- Conducted pre-trip inspections according to company guidelines prior to departing on a route.
- Responded quickly to any unexpected circumstances or delays during trips.
- Reported any incidents or accidents immediately to supervisor upon occurrence.
- Followed detailed instructions from dispatchers regarding pickups and drop-offs.
- Maintained a clean and organized interior of the vehicle at all times.
- Communicated with customers regarding pick-up times, routes, and estimated arrival times.
- Adhered to all traffic laws and regulations while driving on public roads.
- Demonstrated excellent knowledge of local streets and landmarks for efficient navigation purposes.
- Greeted customers and provided immediate and courteous service.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Loaded and unloaded cargo items carefully without damaging them in transit.
Warehouse Worker
Frito Lay
09.2009 - 06.2013
- Followed established guidelines for picking orders accurately.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Ensured safety protocols were followed at all times while operating machinery.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Education
Associate of Science - Business Management
Community College of Beaver County
Monaca, PA05-2017
Skills
- Workday proficient
- Policy Implementation
- Business Planning
- Employee/Logistics Management
- Cross-Functional Communication
- Documentation proficiency
- Recruiting and Hiring
- Regulatory Compliance (DOT, HazMat, FMCSA)
- Process Improvement
- Performance Evaluations
- Coaching and Mentoring
- Analytical Thinking
Affiliations
- Youth baseball coach. Teaching the fundamentals of baseball while instilling a team member attitude and developing confidence in young athletes.
Certification
- Six Sigma Green Belt (March 2012)
- Quality Validation Assessment Training (February 2018)
- Master Driver Safety Training (July 2018)
- On Job Supervision Training (October 2018)
- Managing Performance (February 2020)
References
References available upon request.
Timeline
Business Manager
United Parcel Service, UPS
05.2022 - Current
On Road Supervisor
United Parcel Service, UPS
08.2017 - 05.2022
Driver Service Provider
United Parcel Service, UPS
08.2013 - 08.2017
Warehouse Worker
Frito Lay
09.2009 - 06.2013
Associate of Science - Business Management
Community College of Beaver County