Benjamin Swanson
Burlington,VT
Summary
Dynamic professional with a proven track record in exceptional customer service and problem-solving, honed across roles at Interlude Restorative Suites where I went room to room serving residents and other esteemed institutions. Skilled in guest engagement and multitasking, I've elevated customer satisfaction and team performance through dedicated leadership and a strong work ethic.
Overview
4
4
years of professional experience
Work History
Server
Interlude Restorative Suites
12.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
ESP Teacher
Osseo School District
06.2024 - 08.2024
- Implemented effective classroom management techniques that promoted positive behavior and maintained a focused learning environment.
- Maintained an organized and safe enviornment during field trips.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
Shift Leader
Bruegger's Bagels
07.2022 - 12.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Education
Bachelor of Arts - Psychology
University of Vermont
Burlington, VT05-2025
Associate of Arts - General Studies
Anoka-Ramsey Community College
Minneapolis, MN08-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Problem-solving
- High energy and stamina
- Multitasking
- Adaptable and flexible
- Reliable and responsible
- Special dietary requirements
Timeline
ESP Teacher
Osseo School District
06.2024 - 08.2024
Shift Leader
Bruegger's Bagels
07.2022 - 12.2022
Server
Interlude Restorative Suites
12.2020 - Current
Bachelor of Arts - Psychology
University of Vermont
Associate of Arts - General Studies
Anoka-Ramsey Community College
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