Benjamin Thomas
Granger,IN
Summary
Dynamic Implementation Manager relocating to the Chicago area. Proven expertise in project planning, risk management, and cross-functional team leadership. Adept at managing stakeholder expectations, optimizing processes, and integrating new technologies to enhance operational efficiency. Skilled in cross functional project management, client relationship management, and client delivery. Committed to producing high-quality results and excellent client experience to achieve project objectives and drive organizational success.
Overview
4
4
years of professional experience
Work History
Enterprise Implementation Manager
Press Ganey
09.2022 - Current
- Achieved 100% positive (agree or strongly agree) client satisfaction with their implementation experience for two consecutive years.
- Optimized project implementation timeline by 25% while maintaining excellent quality
- Contributed to over $100,000 in sales leads and upsell opportunities in the last year
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Coordinated cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
Interim Product Manager (Leave Coverage)
Press Ganey
04.2024 - 06.2024
- Lead product initiatives for Q2 of 2024
- Launched new product feature
- Defined scope of two new product offerings
- Maintained product roadmap
- Documented user stories, specifications, and product features into Jira and Confluence to communicate across teams and build mandatory requirements.
Implementation Specialist II
Press Ganey
02.2021 - 09.2022
- Lead technical implementation for enterprise level clients
- Successfully launched a brand new product, created documentation and defined process
- Managed large, complex client data
- Managed multiple implementation projects simultaneously, maintaining deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Mentored new hires
Education
Masters of Business Administration -
University of Illinois
05.2025
Masters of Social Work -
Indiana University South Bend
05.2018
Bachelor of Arts - Anthropology
Indiana University South Bend
05.2015
Skills
- Technical Project Management
- Cross Functional Project Management
- Confluence/Jira/Epics/User Stories
- API/SFTP/Data Consumption
- Process Development and Improvement
- Risk Management and Mitigation
- Technical Troubleshooting
- Client Delivery
- Client Relationship Cultivation
Languages
Spanish
Timeline
Interim Product Manager (Leave Coverage)
Press Ganey
04.2024 - 06.2024
Enterprise Implementation Manager
Press Ganey
09.2022 - Current
Implementation Specialist II
Press Ganey
02.2021 - 09.2022
Masters of Business Administration -
University of Illinois
Masters of Social Work -
Indiana University South Bend
Bachelor of Arts - Anthropology
Indiana University South Bend
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