Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benjamin Thrasher

Somerville

Summary

Dynamic Automotive Service Advisor with a proven track record at Lynn Layton Chevrolet, excelling in customer relations and satisfaction. Expert in diagnosing vehicle issues and managing warranty claims, enhancing service experiences. Skilled in relationship building and complaint resolution, consistently delivering personalized recommendations to drive customer loyalty and retention.

HVAC-R professional with strong technical skills in diagnostics, repair, and maintenance. Known for effective team collaboration and consistently delivering high-quality results. Adaptable to changing needs and skilled in problem-solving, electrical systems, and refrigeration. Reliable and focused on ensuring optimal system performance and client satisfaction.

Experienced with installing, maintaining, and repairing industrial electrical systems. Utilizes technical knowledge to diagnose and fix electrical issues efficiently. Track record of ensuring system reliability and safety through meticulous maintenance and adherence to industry standards.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor

Lynn Layton Chevrolet
02.2022 - Current
  • Delivered personalized automotive service recommendations based on vehicle diagnostics and maintenance history to enhance customer satisfaction.
  • Facilitated effective communication among customers, technicians, and dealership departments for seamless service experiences.
  • Collaborated with automotive technicians to diagnose vehicle issues accurately and prioritize essential repairs.
  • Maintained up-to-date knowledge of industry trends, new technologies, and best practices for informed customer advice.

Automotive Service Advisor

Honda of Decatur
03.2012 - 02.2022
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.

Industrial Electrician

ICE
01.2006 - 03.2012
  • Collaborated with engineers and other technicians for the successful completion of various industrial projects.
  • Installed, maintained and repaired electrical wiring, controls and lighting systems.
  • Connected wires to circuit breakers, transformers, and other components.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.

HVAC-R Service Technician

W&S Heating and Cooling
09.2001 - 01.2006
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.

Education

Technician Certification - HVAC

NARS
Huntsville, AL
05-2002

High School Diploma -

Riverview High School
Decatur, AL
05-1997

Skills

  • Customer relations and satisfaction
  • Relationship building
  • Complaint resolution

Certification

  • TVTC Certified Training - 2002
  • Certified Service Technician, W&S Heating and Cooling - 2002 to 2006

Timeline

Automotive Service Advisor

Lynn Layton Chevrolet
02.2022 - Current

Automotive Service Advisor

Honda of Decatur
03.2012 - 02.2022

Industrial Electrician

ICE
01.2006 - 03.2012

HVAC-R Service Technician

W&S Heating and Cooling
09.2001 - 01.2006

Technician Certification - HVAC

NARS

High School Diploma -

Riverview High School

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