Benjamin Tkowski
Buzzards Bay
Summary
Results-driven Operations Manager with 5 years of experience in managing teams, ensuring operational excellence, and driving sales growth. Proven track record in leading cross-functional teams, improving efficiency, and promoting a culture of safety and accountability. Skilled in logistics optimization, performance management, and delivering exceptional customer service. Strong background in leadership, team management, and operations management. Proficient in Microsoft Office and experienced in heavy equipment operation, construction, and landscape maintenance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Operations Manager
Elite Express Logistics Inc.
11.2023 - Current
- As the Lead Operations Manager, oversaw day to day operations
- Directed a management team and oversaw delivery associates and ensured compliance with Amazon's performance standards
- Am responsible for creating a culture of teamwork, accountability, and safety while optimizing efficiency in all aspects of the delivery process
- Am also responsible for recruiting, interviewing, hiring and onboarding all operational staff
- Managed a team of 40 to 65 Delivery Associates in collaboration with The Operation Manager and Owner
- Key Responsibilities:
- Leadership: Managed and developed a team of associates, dispatchers, delivery associates and shift leads to meet performance goals
- Operational Excellence: Oversaw daily operations, including route planning, staffing, and problem resolution
- Compliance: Ensured compliance with Amazon policies and safety standards
- Performance Management: Monitor KPIs such as delivery success rate, on-time performance, and customer satisfaction
- Logistics Optimization: Identify and implement process improvements to enhance efficiency
- Coaching: Coached Delivery Associates on performance and ensuring new drivers are trained to standards
- Safety: Promoted and enforced a culture of safety by conducting regular training and audits
- Reporting: Provided regular updates to leadership on performance metrics and operational challenges
- Fleet: Ensured Fleet of vehicles meet operational and safety standards, and comply for DOT and Amazon regulations
HVAC General Manager
Urban Essentials LLC.
02.2022 - 04.2022
- Associate in launching 'One Hour Heating and Air Conditioning' Franchise as part of 'The Authority Brands Family'
- Lead in beginning efforts in launching a new franchise in the local area of Bourne, MA, setting up the business to full operational capacity
- Participated in corporate training in Phoenix, AZ learning all aspects of the business to ensure a successful launch
- Post Launch: Responsible for overseeing all aspects of a local One Hour franchise, including managing a team of technicians, sales, and office staff, ensuring excellent customer service, driving sales growth, maintaining operational efficiency and upholding the company's brand standards while achieving profitability goals within the local market
- With a strong emphasis on providing timely and reliable HVAC services to residential customers within Bourne, MA
- Leadership and Team Management: Hire, train, and develop a high-performing team of technicians, sales representatives, and office staff
- Set clear performance expectations, provide ongoing feedback, and conduct regular performance reviews
- Sales and Revenue Generation: Manage sales team performance, including lead generation, customer follow-up, and closing deals
- Monitor sales metrics and identify areas for improvement
- Operations Management: Ensure efficient scheduling and dispatch of service calls
- Monitor and manage operational costs to maintain profitability
- Oversee inventory management and equipment procurement
- Customer Service: Prioritize exceptional customer service throughout the customer journey
- Address customer concerns promptly and effectively
- Monitor customer satisfaction metrics and implement improvements
- Compliance and Branding: Ensure adherence to all local regulations and company policies
- Maintain the One Hour brand image and standards in all customer interactions
- Foster a positive work environment and promote teamwork
Operations Manager
Urban Logistics LLC.
09.2021 - 03.2022
- Company Overview: A company of 120+ employees dispatching 70 Routes daily
- Oversight and execution of Daily Operations for an Amazon DSP
- I had a direct team under me to assist with day to day: 2 dispatchers and 1 Fleet Manager
- A company of 120+ employees dispatching 70 Routes daily
- Duties included: Maintaining company scorecard to a satisfactory level
- (F+ 48 weeks consecutively)
- Planned for weekly route capacity and commitments
- Staying in compliance with State and Amazon policies via Safety, Quality and dependability
- Maintaining company inventory
- Phones, fleet, gas cards etc
- Establish/maintain relationships with company vendors
- (Fuel Card, fleet maintenance, insurance, tow companies)
- Daily 'stand-up' meetings
- Team meetings were held before dispatch every morning
- Attend bi-weekly 'owners meetings' with Amazon staff
- Built and developed Amazon DAs who were not up to company performance standards via coaching
- Filed any and all Workman's Compensation claims
- Keeping an organized file record of active and non-active employees
Operations Manager
Urban Essentials LLC.
09.2021 - 02.2022
Landscape Construction Foreman
John Gibb Landscaping
04.2020 - 09.2021
- Acted as a resource and liaison to clients while at the job site
- Provided on-the-job training to new and current crew members
- Trained team members ensuring proper procedures/processes and quality of work are followed and achieved
- Maintained company property, equipment, tools, and vehicles
- Managing crews through the completion of landscape/construction projects
- Mowing, pruning, weeding, gardening, edging, mulching, Driving
- General Landscape Construction: Heavy Duty Power Tools, Light Job Power Tools, Materials Removal, Hardscape (Stone/Brick walkways, patios etc.), Basic Carpentry
- Operation of Commercial Mowing Equipment
- Light Vehicle Mechanical Repair
- Operation of Dump Truck and Trailer
- (14ft, 10ft)
Marine Construction Laborer
Cape Cod Docks Inc.
04.2019 - 03.2020
- Basic masonry (Mason Tender: Followed Lead Mason on various projects including..
- [Stone Walls, Rubble Wall Patch Work, Shoreline Rubble Wall])
- Concrete Mixing, Hardscape Formation
- Basic Carpentry
- Basic Power Equipment Repair
- Basic Vehicle Repair
- Sea Wall Construction (Concrete, Vinyl, Steel)
- Excavation via loader/backhoe or skid steer
- Daily preparation before reaching job site
- Assuring a safe and clean work environment
- Power tool experience
Cherry Picker/Forklift Operator
Malden International Designs
04.2016 - 04.2019
- Fill out daily checklist for trucks that are being operated for the day
- Ensure a safe Work environment
- Fill out Inventory checklists daily
- Keep warehouse clean and ready for daily operations
- Operating Powered Pallet Jacks & Cherry Pickers
Crew Member/Cashier
Cumberland Farms
03.2015 - 01.2016
- Assist customers checkout items
- Daily Cleanliness of Store
- Greet Customers upon entering the store
- Food Service Rep (Cooked Orders)
- Positive Attitude Daily
Education
High school or equivalent -
Skills
- Leadership
- Microsoft Word
- Work ethic and integrity
- Mechanical Knowledge
- Efficient multi-tasker
- Management
- Microsoft Office
- Leadership and team building
- Operations monitoring
- Staff training and development
- Team-oriented and dependable
- Problem resolution
Certification
Drivers License
Awards
Amazon Superior Partnership Award, 01/01/23, Awarded to the #1 Amazon DSP in America, for overall 'Fantastic +' performances in metric standards.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Business Manager
Timeline
Lead Operations Manager - Elite Express Logistics Inc.
11.2023 - Current
HVAC General Manager - Urban Essentials LLC.
02.2022 - 04.2022
Operations Manager - Urban Logistics LLC.
09.2021 - 03.2022
Operations Manager - Urban Essentials LLC.
09.2021 - 02.2022
Landscape Construction Foreman - John Gibb Landscaping
04.2020 - 09.2021
Marine Construction Laborer - Cape Cod Docks Inc.
04.2019 - 03.2020
Cherry Picker/Forklift Operator - Malden International Designs
04.2016 - 04.2019
Crew Member/Cashier - Cumberland Farms
03.2015 - 01.2016
Copperas Cove High School - High school or equivalent,
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