Benjamin Vredenburg
Rexburg,ID
Summary
Technology-inclined professional experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Field Service Technician II
CRI Advantage
04.2023 - Current
- Consistently met or exceeded performance metrics for response times, problem resolution, and customer satisfaction ratings.
- Established a reputation for excellent problem-solving skills by resolving challenging technical issues promptly and effectively.
- Maximized equipment lifespan through routine maintenance checks, updates, and repairs as needed.
- Developed strong relationships with clients by consistently delivering high-quality service and maintaining open lines of communication.
- Diagnosed and troubleshot hardware, software and network issues.
Product Management Intern
Church Of Jesus Christ Of Latter Day Saints
01.2022 - 04.2022
- Assisted with customer needs and resolved problems to maintain business relationships.
- Conducted customer research using qualitative surveys to understand consumer opinions.
- Addressed product-related questions by reviewing reports to provide informed responses.
GSOC Operator II
Allied Universal Security
12.2014 - 07.2019
- Provided timely support during crisis situations, assisting with evacuation planning and resource allocation as needed.
- Evaluated and refined standard operating procedures for continuous improvement in GSOC operations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
Bachelor of Science - Information Technology
Brigham Young University - Idaho
Rexburg, ID12.2022
Skills
- Remote Support
- Data Backup and Recovery
- IT Asset Management
- IT Documentation
- Incident Management
- Hardware Installation
- Remote Technical Support
- System Administration
Certification
- CompTIA A+ Certified
- AWS Certified Cloud Practitioner
Timeline
IT Field Service Technician II
CRI Advantage
04.2023 - Current
Product Management Intern
Church Of Jesus Christ Of Latter Day Saints
01.2022 - 04.2022
GSOC Operator II
Allied Universal Security
12.2014 - 07.2019
Bachelor of Science - Information Technology
Brigham Young University - Idaho
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