Saul Turrubiates
San Antonio,TX
Summary
Results-driven field service engineer with extensive expertise in troubleshooting, installation, and repair of diverse electrical and mechanical systems. Proven ability to deliver exceptional customer service while effectively resolving technical issues in high-pressure environments. Eager to leverage a strong foundation of skills and knowledge in a challenging Imaging Customer Service Engineer role to enhance technical acumen and contribute to organizational success. Committed to continuous learning and professional growth within the technical field.
Overview
7
7
years of professional experience
Work History
Field Service Engineer Tech II
NxStage
San Antonio, TX
10.2023 - Current
- Conducted regular outreach to customers, addressing concerns and reinforcing satisfaction with services.
- Evaluated and rectified broken machinery to ensure operational efficiency and reliability.
- Conducted assessments of field service processes to uncover areas for improvement and optimize performance.
- Successfully installed, configured, and tested a variety of hardware and software products in customer environments.
- Oversaw operations across Texas, Louisiana, and Mississippi regions.
- Provide on-the-job training to new engineers.
- Managed inventory of parts, ensuring timely ordering to maintain operational efficiency.
- Executed installations, preventative maintenance, and repairs of manufactured mobile dialysis equipment at customer sites.
- Specialized in maintenance and repair of NxStage System One (CRRT) and Novalung (lung therapy) systems to support effective treatment delivery.
Biomedical Equipment Technician I
IServebiomedical
Houston, TX
09.2021 - 10.2023
- Conducted routine preventive maintenance and addressed corrective measures to enhance equipment reliability.
- Executed software upgrades and recalls on medical systems to enhance operational efficiency.
- Documented service and installation actions by completing forms and reports.
- Conducted inspections and tests on machinery to identify malfunctions.
- Oversaw inventory management and tracking processes to ensure accuracy.
- Addressed customer inquiries and resolved issues promptly to maintain high service standards.
- Achieved successful project outcomes by providing on-site support across states such as Mississippi, Texas, Louisiana, Virginia, Kansas, California, and South Carolina. Contributed to GE Healthcare's project delivery through strategic travel and collaboration.
- Coordinated travel and project execution across various states to ensure timely delivery.
- Oversaw maintenance and repair of critical medical devices such as infusion pumps, SCD compression pumps, oxygen blenders, Hill-Rom stretchers, Zoll medical defibrillators, Zoll AED Plus, electrosurgical units, EKG units, oxygen concentrators, and Trilogy ventilators to ensure optimal performance.
- Oversaw biomedical equipment functionality and compliance with safety standards to support healthcare operations.
Personal Shopper
H-E-B
Harlingen, TX
05.2019 - 09.2021
- Received work assignments from the order system to fill orders
- Demonstrated strong organizational skills by managing multiple client's orders
- Maintained positive working relationship
- Worked with customers to resolve complaints.
Education
Associate in Applied Science (A.A.S.) - Biomedical Equipment Technician
Texas State Technical College
Harlingen, TX, US12.2021
High School Diploma - undefined
Harlingen High School
Harlingen, TX, US05.2019
Skills
- Remote support
- Troubleshooting and repair
- On-site support
- Equipment installation
- Service documentation
- Customer service management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Engineer Tech II
NxStage
10.2023 - Current
Biomedical Equipment Technician I
IServebiomedical
09.2021 - 10.2023
Personal Shopper
H-E-B
05.2019 - 09.2021
High School Diploma - undefined
Harlingen High School
Associate in Applied Science (A.A.S.) - Biomedical Equipment Technician
Texas State Technical College