Benjamin Weinberg
Redmond ,WA
Summary
Dynamic operations leader with a proven track record at JPMorgan Chase, excelling in customer service and team development. Skilled in inventory management and fostering strong relationships, I implemented strategies that enhanced client satisfaction and streamlined processes, driving a 35% increase in sales at Worry Well Masks. Detail-oriented and high-energy, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Branch Operations Lead
JPMorgan Chase
Bellevue , WA
04.2024 - Current
- Guiding the team to ensure operational processes and procedures are executed efficiently and effectively.
- Resolving escalated issues involving customers and employees.
- Ensuring all staff members have the necessary resources, training, and support to carry out their roles successfully.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Monitoring customer satisfaction levels and taking corrective action when needed.
- Trained, mentored, and motivated employees to maximize team productivity.
- Implemented customer service standards that increased client satisfaction.
Order Fulfillment Manager
Worry Well Masks
04.2020 - Current
- Oversaw and Handled, every outgoing order.
- Created an Etsy seller page which helped boost sales by 35%.
- Handled the back end of the company’s website and handled inventory.
- Tracked inventory, conducted cycle counts and audits, and resolved issues to maintain accurate records.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Associate Banker
JPMorgan Chase
Bellevue , WA
05.2021 - 04.2023
- Provided customer service by attending to their inquiries and requests for information.
- Assisted customers with account opening and maintenance.
- Ensured compliance with banking regulations and procedures in daily operations.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments, and cashier's checks.
- Established strong relationships with customers to increase customer loyalty.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
Operations Manager
Leah's Artisan Kosher Foods
Seattle , WA
03.2019 - 04.2020
- Oversaw and handled every outgoing order.
- Created a new work system, helping to reduce poor use of time for pulling equipment for a job by 50%, and helped increase work efficiency.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Managed company operations with responsibility for profit and loss, scheduling, training, and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education
High School Diploma -
Metro West High School
Raanana, Israel 06.2011
Skills
- Team player
- Customer service with many different demographics
- Interpersonal skills
- Detail-oriented
- Quick learner
- High energy
- Inventory Management
- Shipping and Receiving
- Product Sales
Timeline
Branch Operations Lead
JPMorgan Chase
04.2024 - Current
Associate Banker
JPMorgan Chase
05.2021 - 04.2023
Order Fulfillment Manager
Worry Well Masks
04.2020 - Current
Operations Manager
Leah's Artisan Kosher Foods
03.2019 - 04.2020
High School Diploma -
Metro West High School