Benjamin Whatley
McAllen,TX
Summary
Extremely dedicated individual known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Honest and ambitious and ready to tackle any given task and/or obstacle at hand. A willfulness to learn new things and expand experience in all levels of work duties.
Overview
10
10
years of professional experience
Work History
General Merchandise/Logistic Lead
Target
McAllen, TX
02.2022 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
- Optimized inventory management practices, reducing excess stock and minimizing shortages.
- Improved operational efficiency by conducting thorough process analyses and eliminating non-value-added activities.
- Engaged with frontline employees to understand their challenges and perspectives, leading to more effective problem-solving.
- Drove digital transformation of traditional processes, increasing efficiency and reducing manual errors.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
Closing Team Lead
Target
McAllen, TX
08.2021 - 02.2022
- Promoted open communication among team members, fostering an environment conducive to problem-solving and idea-sharing that ultimately enhanced overall performance levels within the group.
- Generated detailed reports on team performance metrics that informed strategic decision-making at higher management levels within the company.
- Optimized workflow processes to maintain a high level of efficiency within the closing department without sacrificing quality or accuracy.
- Managed multiple projects simultaneously while meeting deadlines and ensuring consistency across all tasks performed by the team.
- Leveraged strong organizational skills to effectively prioritize workload distribution among team members according to individual strengths and capabilities while still meeting critical deadlines consistently throughout each project phase.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
- Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
- Resolved complex issues swiftly by identifying root causes, collaborating with relevant stakeholders, and implementing effective solutions.
Merchandising Team Lead
Sam's Club
McAllen, TX
05.2018 - 07.2021
- Updated seasonal displays such as seasonal merchandise to highlight current product lines.
- Displayed appropriate signage for products information and sales promotions.
- Monitored sales to maintain sufficient quantity of each featured product.
- Ran weekly and monthly strategy reports to analyze business trends and provide recommendations for improvement.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth by 33% during peak seasons.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
- Communicated and coordinated planogram execution with store management skills.
- Authorized invoice payments and merchandise returns.
- Arranged items in favorable positions and areas of store to attract customers and optimize clientele to increase sales.
Service Manager
Sam's Club Tire And Battery
McAllen, TX
05.2015 - 07.2021
- Created employee work schedules to keep shifts properly staffed.
- Defined department objectives and monitored performance to facilitate operations.
- Hired, trained and expand service department staff to drive performance to its utmost potential.
- Upheld team productivity and quality goals by setting and maintaining clear benchmarks for service.
- Managed service department budget and investigated and resolved discrepancies.
- Contributed to complete various duties during peak periods or employee absences.
- Collaborated with customers to offer solutions and meet their service needs.
- Adhered to customer service standards to cultivate maximum satisfaction and retention.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Preformed at a high stress level work environment while delivering members' personal needs and expectations and meeting the deadline for each scheduled appointment.
- Worked with high power air compressed tools to complete the job required for exchanging specific tires for a large variety of vehicles.
Education
High School Diploma -
James Nikki Rowe High School
McAllen, TX06.2012
Skills
- Fluent in Spanish
- Microsoft Office Expertise
- Adaptive Team Player
- Problem Solving Abilities
- Marketing knowledge
- In-store support
- Visual displays
- Retail buying
- Floor set design
- Supplier audits
- Corporate visual objectives
- Seasonal promotions
- Product expertise
- Merchandising plan development
- 8 yrs of experience in heavy machinery (Sit down and stand up Forklift, Electric Scissor lift, Electric Pallet Jack)
Timeline
General Merchandise/Logistic Lead
Target
02.2022 - Current
Closing Team Lead
Target
08.2021 - 02.2022
Merchandising Team Lead
Sam's Club
05.2018 - 07.2021
Service Manager
Sam's Club Tire And Battery
05.2015 - 07.2021
High School Diploma -
James Nikki Rowe High School