Benjamin Williams
Odessa,TX
Overview
4
4
years of professional experience
Work History
Team Lead
Jimmy's Egg
Midland, TX
04.2019 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised 25 co-workers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Big Spring High School
Big Spring, TX05.2020
Skills
- Process Integration
- Permanent Placement
- Production Monitoring
- Guest Satisfaction
Timeline
Team Lead
Jimmy's Egg
04.2019 - Current
High School Diploma -
Big Spring High School