Benjamin Williams

Jimmy's Egg

04.2019 - Current

Coached team members in techniques necessary to complete job tasks.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Built strong relationships with customers through positive attitude and attentive response.
Supervised 25 co-workers.
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reviewed sales and gross profit report to assess company efficiency.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.