Benjamin Williams
Manvel,TX
Summary
Reliable professional with experience in providing superior customer service and maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Advanced people skills and excellent customer communication.
Overview
6
6
years of professional experience
Work History
Server Shift Leader
Manvel Seafood
06.2020 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team (7) employees, delegated tasks, and trained new staff.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Explained menu items and suggested appropriate options for food allergy concerns
Soccer Coach
HTX Soccer
01.2023 - Current
- Engaged parents, players and staff to maintain open, constructive communications.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Established clear benchmarks for performance and monitored individual and team progress.
Online Digital Marketer
Self Employed Services
01.2021 - Current
- Innovative Client Acquisition: Combined traditional door-to-door sales with online outreach and tapped into my real estate network for strategic advantage, resulting in rapid client expansion and increased market presence.
- Digital Engagement Mastery: Utilized digital platforms for targeted outreach, crafting compelling content, and leveraging social media and email marketing to drive lead generation and enhance brand credibility, yielding high conversion rates.
- Networking Synergy: Leveraged my extensive real estate network, including familial connections, to forge strategic partnerships and unlock new business opportunities, seamlessly integrating marketing efforts and amplifying brand visibility.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic for 4 different clients at once.
- Measured and reported performance of all digital marketing campaigns, and assessed against ROI and KPIs.
- Monitored and optimized advertising campaigns using Google, Facebook, and Bing. Increased sales by 20%.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
Personal Soccer Trainer
Self Employed Services
01.2021 - Current
- Proactively Cultivating Clientele: Demonstrating proactive engagement, I leverage my networking prowess to forge meaningful connections within diverse communities, identifying individuals seeking personalized training solutions. Through strategic outreach and relationship-building, I continuously expand my client base, fostering long-term partnerships grounded in mutual growth and success.
- Strategic Outreach Management: Employing a targeted approach, I initiate contact with prospective clients through a blend of articulate cold calling and personalized email correspondence. My methodical outreach ensures a tailored introduction to my training services, fostering interest and facilitating productive dialogues that culminate in successful client acquisitions.
- Promoted love of the game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Improved player behavior through modeling and disciplinary interventions.
Soccer Referee
Terry Richards
01.2020 - 07.2023
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Examined equipment for proper functionality and promoted safe playing conditions.
- Addressed rule infractions or complaints by participants to assess any necessary penalties.
- Conferred with other sporting officials, coaches, players, and facility managers to provide information, coordinate activities, and discuss problems.
- Managed conflict resolutions to encourage professional and positive relationships.
Customer Service Associate
Rasin Canes
01.2020 - 01.2021
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Party Planner Assitant
Faithful Manifestation Party Services
01.2018 - 01.2020
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Inspected machine parts with measuring tools.
- Efficiently read and interpreted blueprints.
Education
Bachelor of Business Administration and Business Finance -
North American University
Houston, TX05.2024
High School Diploma -
Pearland High School
Pearland, TX06.2020
Skills
- Customer service
- Customer relationship management
- Problem-Solving
- Team Communication
- Leadership
- Negotiation
- Campaign Optimization
- Social skills
- Marketing Strategies
- Product knowledge
Accomplishments
- Dean's List at Bethany College
- Leader in Robotics Club
- Deans list 4 semesters in a row
- Oversaw the school's Special ED volunteer program.
References
- Tonisha Foster, 337-912-9127, Party Service Owner
- Scott Macneish, 832-723-3969, High School Coach
- Terry Richards, 713-366-1624, League Owner (Game day soccer league CEO)
- Johnny Hong, 832-506-2262, Restaurant owner
Volunteer Experience
- Volunteer Coach, FFPS Soccer, 2020-10-01, 2021-09-30
- Church Toy Drive, 2020-10-01, present
- Special Olympics Staff Volunteer, 2020-10-01, present
Timeline
Soccer Coach
HTX Soccer
01.2023 - Current
Online Digital Marketer
Self Employed Services
01.2021 - Current
Personal Soccer Trainer
Self Employed Services
01.2021 - Current
Server Shift Leader
Manvel Seafood
06.2020 - Current
Soccer Referee
Terry Richards
01.2020 - 07.2023
Customer Service Associate
Rasin Canes
01.2020 - 01.2021
Party Planner Assitant
Faithful Manifestation Party Services
01.2018 - 01.2020
Bachelor of Business Administration and Business Finance -
North American University
High School Diploma -
Pearland High School
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