Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Interests
Timeline
Generic

Benjamin Wilson

Saint Paul,MN

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Specialist

US Attorneys Office
09.2024 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Helped streamline repair processes and update procedures for support action consistency.

IT Specialist

U.S. Army National Guard
01.2024 - Current
  • Provide technical support and solutions to military personnel
  • Manage and maintain IT infrastructure and systems
  • Troubleshoot hardware and software issues
  • Implement cybersecurity measures to protect sensitive data
  • Work with sensitive information and maintain discretion

IT Technical Support Specialist

Casey’s General Stores Inc.
06.2021 - 12.2024
  • Delivered technical solutions and support to Casey’s Stores
  • Communicated complex technical concepts to non-technical users
  • Utilized remote desktop software to resolve issues efficiently
  • Managed user accounts and permissions in Active Directory
  • Documented and tracked issues using ServiceNow
  • Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.

Geek Squad Personnel

Best Buy
08.2019 - 06.2021
  • Provided home entertainment setup and IT troubleshooting assistance
  • Established trusted and friendly rapport with clients
  • Promoted and sold new technology products, boosting sales 15%
  • Repaired Apple and Android products according to company specifications
  • Trained and supervised junior agents on assignments

Education

Associates Degree - Applied Science

Iowa Lakes Community College
Emmetsburg, IA
01.2016

Skills

  • IT Support
  • Cyber Security
  • Computer Assembly and Repair
  • Administrative and Managerial Skillset
  • Application support
  • Desktop support
  • MS office proficiency
  • Ticket management

Certification

  • A+ Certified
  • CPR
  • AED
  • Sec +

Languages

English
Native or Bilingual
Spanish
Elementary

Software

PowerApps

Azure

MS Office

Sharepoint

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • Crafting and DIY Projects
  • Volunteer Work
  • Backpacking

Timeline

IT Support Specialist

US Attorneys Office
09.2024 - Current

IT Specialist

U.S. Army National Guard
01.2024 - Current

IT Technical Support Specialist

Casey’s General Stores Inc.
06.2021 - 12.2024

Geek Squad Personnel

Best Buy
08.2019 - 06.2021

Associates Degree - Applied Science

Iowa Lakes Community College

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