Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Work Preference
Quote
Timeline
AdministrativeAssistant
Benjamin B. Dockter

Benjamin B. Dockter

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience

Work History

General Manager

Apple Valley Liquor
04.2021 - Current
  • Beer, liquor, wine and general store supply purchasing, product pricing, inventory management, product rotation, shelf / cooler setting, new product knowledge and training, staff management and training, day to day store operations and maintenance, cash handling / banking, employee reviews, and customer engagement.

Assistant Manager / Beer Buyer

Apple Valley Liquors
09.2020 - 04.2021

Insurance Sales Agent

American Insurance Organization
03.2020 - 06.2020
  • Incoming phone sales, Outbound phone sales, ACA carrier appointments, Short term medical appointments, Supplemental carrier appointments, Life insurance appointments, Policy knowledge, Policy closing, Relationship building in a short amount of time and Customer service.

Insurance Sales Agent

Aflac
09.2019 - 02.2020
  • Field work, cold approaching, lead relation building, networking, community brand building, policy presentation and account closing.

Key account representative / delivery driver

AH Hermel
09.2018 - 09.2019
  • Daily contact with key accounts, weekly contact with all accounts, delivery of product to accounts, proper rotation of perishable goods, maintaining proper inventory levels of goods, equipment maintenance, profit building through introduction of new products, timely deliveries, pulling orders.

Sales Account Executive

College City Beverage
12.2016 - 08.2018
  • Weekly contact with managed accounts, account inventory control and order building responsibilities, monthly code date tracking, selling AB/College City monthly sales objectives, new product introduction and educating, keeping account current with POS and display selling and building.

Assistant Manager / Wine Buyer

Big Top Liquors
03.2016 - 05.2017
  • Wine, beer and liquor ordering, Store upkeep and maintenance, scheduling, billing, training, setting up tastings, working with customers to supply events, managing 15+ people and marketing.

Bartender

Red Cow
06.2014 - 04.2016
  • Guest relations, customer service, multi-tasking, following recipes, inventory control, equipment maintenance, order accuracy, product knowledge, p.o.s
  • Operation and cash handling/balancing.

Assistant Manager

Davanni's
10.2008 - 08.2010
  • Managing a staff of 25+, controlling food and labor costs, goal setting, mentoring, overseeing daily operations, marketing, training, hiring, catering sales, overseeing delivery department, ordering product and inventory control.

Lead cook

Ryan's Cafe
03.2006 - 10.2006
  • Menu planning, recipe development, short order cooking, preparing catering orders, preparing lunch menu, equipment maintenance, daily cleaning, prepping and ordering.

Assistant Manager / Store Manager

Dairy Queen / Orange Julius M.O.A
03.2001 - 03.2006
  • Responsibilities include: Cash handling, scheduling, inventory control, ordering, marketing, improving sales, equipment maintenance, controlling labor and food costs, hiring and training.

Assistant Manager

Dairy Queen
03.1995 - 03.2001
  • Managing a staff of 20+, cash handling, equipment maintenance, achieving time goals, providing superior customer service and scheduling.

Assistant Catering Manager

Sodexho Marriott, Cargill Campus
09.1999 - 09.2000
  • Taking and entering daily catering orders, overseeing catering staff of 8+, facilitating daily catering schedule, planning large catering events, billing and documenting payments received.

Education

Culinary Arts Degree -

Hennepin Technical College
Eden Prairie, MN
1999

Diploma -

Jefferson High School
Bloomington, MN
1997

Skills

  • Completion of IDQ store management program
  • Completion of Davanni's management program
  • Completion of marketing and social media classes
  • Completion of basic wine knowledge course offered by Quality Wine &Spirits Salesman certification through AB-InBev
  • Labor Cost Controls
  • Vendor Negotiations
  • Sales Expertise
  • Profit and Loss
  • Total Quality Management
  • Profit and Loss Accountability
  • Process Redesign
  • Product Costing
  • Employee Scheduling
  • Project Planning
  • Staff Development
  • Verbal and Written Communication
  • PC Competency

Additional Information

  • Previously Accident, Health & Life Insurance Licensed.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k match

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

General Manager

Apple Valley Liquor
04.2021 - Current

Assistant Manager / Beer Buyer

Apple Valley Liquors
09.2020 - 04.2021

Insurance Sales Agent

American Insurance Organization
03.2020 - 06.2020

Insurance Sales Agent

Aflac
09.2019 - 02.2020

Key account representative / delivery driver

AH Hermel
09.2018 - 09.2019

Sales Account Executive

College City Beverage
12.2016 - 08.2018

Assistant Manager / Wine Buyer

Big Top Liquors
03.2016 - 05.2017

Bartender

Red Cow
06.2014 - 04.2016

Assistant Manager

Davanni's
10.2008 - 08.2010

Lead cook

Ryan's Cafe
03.2006 - 10.2006

Assistant Manager / Store Manager

Dairy Queen / Orange Julius M.O.A
03.2001 - 03.2006

Assistant Catering Manager

Sodexho Marriott, Cargill Campus
09.1999 - 09.2000

Assistant Manager

Dairy Queen
03.1995 - 03.2001

Culinary Arts Degree -

Hennepin Technical College

Diploma -

Jefferson High School
Benjamin B. Dockter