Benjamin Stein

I administered the process of DNA extraction direct from raw sample, I administered PCR setup and routines, I identified and isolated mycological samples from petri dishes, I identified P. ramorum both by eye and under a microscope, I took samples from suspected fungal material for incubation into petri, I incubated these within specialized agar, I edited and matched DNA samples with search results using specialized software, and I marked the presence confirmed target fungal samples on a professional geotracking application. I additionally administered data entry and data management using Microsoft Excel, and assisted in closing the lab at the end of the day.

I shared the preferred use of, explained, and sold a variety of outdoor recreational equipment on the sales floor at REI. My specialty area was within the footwear department. I floated between other departments as was necessary. I engaged with customers, answered questions, and assisted with stocking work as necessary.

I assisted teachers with classroom management and document coordination to maintain positive learning environment. I managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success. I supported classroom maintenance and upkeep, organizing books and materials. I supported laboratory activities within the classroom, tutoring and reviewing work. I assisted with setting up the classroom laboratory for specific assignments and in cleaning up at the end of the laboratory session.

I delivered individual food order as well as corporate catering orders to customer doorsteps and business offices. I completed on-time deliveries by choosing the best and most efficient routes. I maintained customer satisfaction by ensuring timely and accurate deliveries of products. I used a maps application on my cell phone and followed oral and written instructions to make deliveries. Orders were selected and completed through a work application on my cell phone.

I promoted a safe work environment through strict adherence to safety guidelines and protocols during brewery operations. I managed the inventory of craft beer and maintained the coldroom. I ensured timely and accurate serving of quality beers. I participated in quality control testing to maintain high standards of flavor, aroma, and appearance in all beers served. I reduced waste output through careful monitoring of quality. I assisted in both opening and closing procedures for the venue, including the opening and closing of the register. I distributed daily tip amounts to myself and other employees.

I performed a wide variety of customer service responsibilities, including the prospecting of new clients and communicating with current clients, managing the membership database, and managing trainer, co-worker, and venue fitness schedules. I supported business development through sales production and I created and distributed marketing materials for both the venue itself and for specific programs. I both opened and closed the venue as had been necessary per the timing of the shift. This including both the cleaning of the venue, workout area, and the closing of the cash register at the end of the day.

I supervised day-to-day operations to meet performance, quality, variety, and service expectations for our customers. I maintained a clean, safe, and organized bar environment to enhance the customer experience. I developed strong working relationships with staff fostering a positive work environment. This included participation in the process of both hiring and training. I assisted in the process of menu selection for the rotating beer list and helped to maintain the coldroom. I took orders, served, and explained craft beer and craft beer styles as required. I opened and closed the venue as was required by my shift. This included the opening and closing of the cash register and the distribution of tips to myself and to our employees.

I provided assistance to the Music Department as the department needed assistance, assisting with the grading of assignments and exams, classroom management, and document coordination. I assisted with the setup for classroom ensemble session and public performances as well as the recording of classroom ensemble sessions and public performances. I assisted classroom maintenance and upkeep, setting up and storing away musical equipment and assistive furniture. I assisted with the distribution of books and materials. I provided support for classroom activities and ran assorted errands for the department.

I assisted the grading of assignments and exams, with classroom management, and document coordination. I assisted with the management of classroom activities, maintaining a positive learning atmosphere conducive to academic success for every student. I assisted with laboratory maintenance and upkeep, organizing books and materials, and preparing laboratory activities. I provided assistance to the instructor during laboratory activities, tutoring students and providing constructive feedback as requested. I assisted the instructor with the conduction of laboratory activities and field laboratories which followed the Biology department's curriculum, goals, and objectives. I assisted with on-site specimen collection, species identification, and explanation of phyla to the student group.

I handled customer inquiries and suggestions courteously and in a professional manner. I managed client disputes effectively and with respect to the customer, maintaining professionalism under pressure while resolving conflicts and disputes. I interacted with clients by email based ticket petitions and in response to in-game service requests. I listened to the client, handled concerns quickly, followed the appropriate workflow, and escalated major issues to a supervising department as required. Interaction included both email thread responses and real-time interaction through an in-game avatar. I resolved customer complaints efficiently and with empathy for the client, resulting in increased loyalty and repeat business for the company.

I sold the newspaper subscription door-to-door throughout the city of San Diego. I worked both in a team and by myself. I handled cash transactions efficiently while adhering to company policies, ensuring accuracy and trust in financial exchanges. I built relationships with customers and I encouraged repeat business. I managed returns, exchanges and refunds in accordance with company policy. The primary responsibility for this employment was cold knocking door-to-door sales. Through this I developed skills in door-to-door sales, cold sales, and sales in general.