Benjimen Cassiman
Cupertino,California
Summary
Over 10 years of experience cultivated in the finance customer support and client management. Proficient in mastering lender guidelines, resolving complications in high stress situations, and keeping clients and colleagues informed. Outgoing and tech-savvy professional with a desire to drive profitable transactions and deliver magnificent customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Domestic Administrator
School Volunteer and Stay-at-home Father
2011.02 - Current
- Create and lead art program for 2 6-7 grade classes.
- Coordinate with teachers from both classes to align goals for the year.
- Help to keep students on task as well as entertained.
- Schedule and coordinate domestic tasks.
Junior Real Estate Agent
Redfin
2019.07 - 2021.04
- Responsible for conducting tours for perspective home buyers
- Conducted market research such as schools, commute, and relative value
- Was expected to maintain membership in good standing to NMLS listing and local Realtors Association
- Customer service and trust were expected as touring private homes was a regular occurrence.
- Helped secure multiple purchases for lead agents
Mortgage Loan Specialist 4
Wells Fargo Home Mortgage
2009.03 - 2011.02
- Responded to client calls from phone queue and provided status, guidelines, and follow-up communication
- Managed a pipeline of up 300+ loans at one time
- Reviewed preliminary title reports, W-2’s, paystubs, and asset documentation to ensure accuracy
- Provided customers with new product information, promoted new products, identified opportunities for brand management
- Identified items out of expected service time, escalated to resolve with various departments
- Maintained high levels of service per Wells Fargo Service Level Agreement and developed strong relationships with premier brokers.
Senior Loan Coordinator
Alliance Bancorp
2004.10 - 2006.12
- Corresponded with clients to provide sales presentations on products, pricing, and specials to acquire new business
- Successfully managed large pipeline of over 120 files, while anticipating and resolving major anomalies
- Communicated items needed from clients to provide fluid transactions
- Coordinated with various departments to ensure problem resolution and delivery of superior service.
Education
Bachelor of Science - 3D Animation And Visual Effects
Ex’pression College
Emeryville, CA01.2009
Skills
- Ability to process quickly and efficiently to exceed production goals
- Dynamic processor with ability to switch gears quickly when priorities change
- Proven ability to master new software quickly
- 8 years of real estate finance and customer service
- Intuitive capability of communicating and empathizing with the customer
- Knowledge of technical ideas and concepts, and works well in a team and with other departments
- Problem-solving samurai!
- Client Needs Assessment
- Tech-Savvy
Certification
- California Real Estate Salesperson, 01367356
- NMLS, 998038
- California Department of Real Estate License, 01367356
Timeline
Junior Real Estate Agent
Redfin
2019.07 - 2021.04
Domestic Administrator
School Volunteer and Stay-at-home Father
2011.02 - Current
Mortgage Loan Specialist 4
Wells Fargo Home Mortgage
2009.03 - 2011.02
Senior Loan Coordinator
Alliance Bancorp
2004.10 - 2006.12
Bachelor of Science - 3D Animation And Visual Effects
Ex’pression College
- California Real Estate Salesperson, 01367356
- NMLS, 998038
- California Department of Real Estate License, 01367356
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