Bennetta Trotter
Avondale,AZ
Summary
Dynamic Claims Adjuster with a proven track record at Statefarm Insurance, excelling in claims investigation and processing. Highly motivated to enhance customer satisfaction through active listening and effective communication. Achieved improved claim resolution times while maintaining compliance with regulatory standards, showcasing strong decision-making and critical thinking skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Statefarm Insurance
02.2024 - Current
- Reviewed and analyzed claims documentation for accuracy and completeness.
- Assisted in processing claims using industry-standard software systems.
- Communicated with policyholders to gather necessary information for claims assessment.
- Supported senior adjusters in evaluating damages and determining claim validity.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Answered customer questions regarding deductibles.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Educational Assistant
Desert Star School
Avondale, AZ
06.2019 - 12.2023
- Assisted teachers in developing and implementing individualized educational plans for students.
- Supported classroom management by maintaining a positive learning environment and addressing student needs.
- Collaborated with educators to adapt instructional materials for diverse learning styles and abilities.
- Monitored student progress, providing feedback to enhance academic performance and engagement.
- Implemented behavioral strategies to improve student focus and participation during lessons.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Educational Assistant
Desert Spirit School
Glendale, AZ
12.2020 - 08.2023
- Assisted teachers in classroom management and instructional activities.
- Supported students with special needs, fostering an inclusive learning environment.
- Collaborated with educators to develop tailored lesson plans for diverse learners.
- Organized educational materials and resources to enhance classroom efficiency.
- Implemented behavioral strategies to support positive student engagement.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
Caregiver
Arizona Health Care
Glendale, AZ
2016 - 12.2022
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans based on individual needs and preferences.
- Monitored and documented clients' health conditions, reporting changes to medical professionals.
- Trained and mentored new caregivers in best practices for client care.
- Coordinated with healthcare providers to facilitate timely medical interventions.
- Advocated for clients' rights and needs in various settings, fostering trust and respect.
- Maintained a clean, organized environment, adhering to health regulations and standards.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Assistant Manager
Marine Corps Air Station
Yuma, AZ
04.2011 - 2016
- Supervised daily operations to enhance customer service and sales performance.
- Implemented visual merchandising strategies to optimize store layout and attract customers.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty retention.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Assisted in driving sales through effective merchandising strategies and techniques.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Increased customer satisfaction by addressing their needs promptly and efficiently.
Education
High School Diploma - All Major Studies
Twenty-Nine High School
29 Palms, CA06.1991
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Decision-making
- Casualty and property loss
Certification
Property and Casualty License
Timeline
Claims Adjuster
Statefarm Insurance
02.2024 - Current
Educational Assistant
Desert Spirit School
12.2020 - 08.2023
Educational Assistant
Desert Star School
06.2019 - 12.2023
Assistant Manager
Marine Corps Air Station
04.2011 - 2016
Caregiver
Arizona Health Care
2016 - 12.2022
High School Diploma - All Major Studies
Twenty-Nine High School