Bennie Keener
Kent,OH
Summary
Detail-Oriented Bank Teller experienced in cash handling and fraud detection. Delivered exceptional client service while managing high-volume transactions and maintaining accuracy under pressure. Cultivated strong customer relationships and collaborated effectively within teams, demonstrating reliability and a thorough understanding of financial regulations.
Overview
9
9
years of professional experience
Work History
Bank Teller-Customer Service Representative
HomeTown Bank
Kent, OH
07.2023 - Current
- Handled high-volume transactions during peak hours with meticulous attention to detail, ensuring smooth and efficient customer experience.
- Responded to customer inquiries about account balances, transaction history, service charges, and interest rates, fostering informed financial decisions.
- Addressed customer concerns with professionalism, contributing to improved satisfaction and loyalty.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on digital banking tools and services available.
- Maintained precise cash drawer balances to reduce financial record errors.
Crew Member
Dunkin Donuts
Stow, OH
01.2018 - 04.2023
- Assisted customers at front counter and drive-thru, ensuring quick service.
- Took orders, prepared meals, and processed payments accurately and efficiently.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Worked well with teammates and accepted coaching from the management team.
Education
BBA - General Business
Kent State University
Kent, OHHigh School Diploma -
Stow Munroe Falls High School
Stow, OHSkills
- Transaction processing
- Cash management
- Cash reconciliation
- Fraud detection
- Banking regulations knowledge
- Customer management
- Attention to detail
- Professionalism and courtesy
- Relationship building
- Stress tolerance
- Conflict resolution
- Adaptability to technology
Timeline
Bank Teller-Customer Service Representative
HomeTown Bank
07.2023 - Current
Crew Member
Dunkin Donuts
01.2018 - 04.2023
BBA - General Business
Kent State University
High School Diploma -
Stow Munroe Falls High School