BENNY YU
PACIFICA,CA
Summary
Dedicated and adaptable professional transitioning from banking and insurance customer service into the electrical trade. Bringing a strong background in problem-solving, customer relations, and a commitment to safety, with a keen interest in applying hands-on skills and expanding technical knowledge in a practical environment. Seeking an entry-level electrician position to grow within the field and contribute to a dynamic team.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Farmers Insurance - Aaron Thach Agency
05.2018 - Current
- Handled inquiries about insurance policies and coverage options.
- Resolved customer complaints promptly and professionally.
- Resolved claims efficiently by following up with customers and departments.
- Supplied customers with details on supplementary insurance products and services.
- Ensured precise documentation of customer interactions in CRM.
- Maintained adherence to insurance regulations and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Private Banking Assistant
East West Bank Head Office
05.2010 - 04.2018
- Amplified client retention through outstanding customer service.
- Addressed client issues promptly through efficient coordination with internal teams.
- Participated in crafting personalized investment strategies to meet client goals.
- Facilitated customer interactions through organized events.
- Kept current with regulatory changes.
- Upheld strict regulations and banking policies when managing sensitive customer details.
Education
Bachelor of Science - International Business
San Francisco State University
San Francisco, CASkills
Communication Skills
Problem-Solving Skills
Empathy and Patience
Conflict Resolution
Multitasking Ability
Time Management
Teamwork
Adaptability
Bilingual or Multilingual Ability
Attention to Detail
Decision-Making
Timeline
Customer Service Representative
Farmers Insurance - Aaron Thach Agency
05.2018 - Current
Private Banking Assistant
East West Bank Head Office
05.2010 - 04.2018
Bachelor of Science - International Business
San Francisco State University
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