Case Manager and Conflict Coach
The Ombuds Office – Eastern Michigan University
10.2018 - 08.2021
- Assist with daily operations by providing informal and neutral assistance to students, staff, faculty, and/or administrators with university-related concerns or complaints
- Empower and facilitate students in utilizing problem solving skills to analyze possible outcomes or options and develop appropriate plan of action to address concern
- Drafted policy reviews and reports to improve academic processes