Bens St Louis
Winter Haven,Florida
Summary
Organized & dedicated professional with over 10 years of customer service. Has a history of supervising employees, decision-making, and using problem-solving skills. Solid reputation for being adaptable, demonstrating strong work ethic, rapidly attaining new procedures and processes, and quickly adjusting to changes in schedule, team structure, assignment parameters, and organizational goals. Able to execute strategic initiatives in a methodical approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Payloader
Road and Rail
Mulberry, FL
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Efficiently loading trucks, hopper systems, and conveyors.
- Grading surfaces, clearing debris, stockpiling materials, and cleaning work areas.
- Conducting pre-shift inspections (checking fluids, tires, and hydraulic systems) and operating the machine safely to avoid tipping or damaging tires.
- Performing basic troubleshooting, lubricating joints, and reporting mechanical malfunctions to maintenance crews.
- Communicating with truck drivers and site supervisors to coordinate loading workflows.
Security Officer
Eden Roc Hotel
Miami Beach, FL
01.2018 - 01.2022
- Provide a safe and secure hotel environment for the guests and associates through effective leadership with the security team.
- Supervise security guards to enforce security policies and procedures in accordance with hotel guidelines and ensure compliance to all local, state and federal regulations.
- Assist in training colleagues in emergency procedure preparedness and protect hotel assets.
- Responsible for the day-to-day operation and may also assist in the development and implementation of Standard Operating Procedures.
- Monitor & authorize entrance of vehicles/customers on property while removing any wrongdoers or trespassers.
- Monitor the surveillance cameras to identify disruptions or unlawful acts.
Help Desk Support/Technician
The Academy of South Florida
Miami, FL
01.2018 - 01.2020
- Receive initial telephone or email inquiry for assistance with troubleshooting/managing relatively simple software or network issue.
- Diagnose computer errors.
- Resolve issues requiring detailed systems and applications knowledge.
- Generate a work order ticket for issues that will require a visitor to the client’s PC or workstation.
- Mentor other help desk personnel on software/network issues and resolutions.
- Train users how to setup and use new technologies.
- Clean and repair computer hardware, such as keyboards and printers.
- Analyze and identify trends in issue reporting and devising preventative solutions.
- Sustain network security, complete weekly reports and summaries, and assist in installing workstations.
Security Officer
Loews Hotel
Miami Beach, FL
01.2015 - 01.2018
- Perform Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers.
- Monitor/control access to all facility employee entrances, ensures that only authorized individuals enter.
- Maintain a visitor sign-in/out log and issues temporary passes to visitors/vendors.
- Inspect all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials.
- Patrol front of house, back of house and exterior hotel areas reporting any safety and security hazards, unacceptable behavior, or suspicious person to Security Supervisor for direction and resolution.
- Document all security related issues and assistance provide in appropriate Security reports.
- Monitor CCTV cameras, radio communications and Fire Control computers.
- Answer telephones in a professional manner and complete tasks and or communicate messages as needed.
Credit Counselor
Clean Credit Report Service
Miami, FL
01.2008 - 01.2012
- Review documentation detailing your clients’ financial history to assess their current situation from a debt perspective.
- Advise and educate client on personal debt-relief strategies, such as implementing better budgeting tools, exploring the possibility of debt consolidation.
- Work to develop customized debt management plans that will allow the client to put themselves in position to qualify for other financial services.
- Coordinate with creditors to help negotiate lower monthly payments amounts that fit the clients’ budget.
- Advise clients on the use of credit, whether that is helping them curtail their credit purchases or to consolidate all their consumer credit into a single account.
Education
High School Diploma -
North Miami Senior High
01-2000
Skills
- Microsoft Word, Outlook, Excel
- Technical Support
- Fluent in English & Creole
- Troubleshooting/Software
- Computer Networking
- WAN/DNS
Certification
First Aid
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Payloader
Road and Rail
07.2022 - Current
Security Officer
Eden Roc Hotel
01.2018 - 01.2022
Help Desk Support/Technician
The Academy of South Florida
01.2018 - 01.2020
Security Officer
Loews Hotel
01.2015 - 01.2018
Credit Counselor
Clean Credit Report Service
01.2008 - 01.2012
High School Diploma -
North Miami Senior High