Brianna Bentley
Leesburg,GA
Summary
Dynamic and detail-oriented receptionist with proven organizational skills at Enchanted Nails Spa. Enhanced client satisfaction through efficient appointment management and effective communication. Skilled in data entry and time management, successfully implemented new check-in procedures that reduced wait times, promoting a seamless service experience.
Overview
4
4
years of professional experience
Work History
Receptionist
Enchanted Nails Spa
Albany, GA
04.2024 - 12.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of reception area and salon facilities.
- Coordinated communication between clients and stylists to ensure smooth service delivery.
- Processed payments accurately, managing cash register and handling transactions efficiently.
- Implemented new check-in procedures, enhancing client experience and reducing wait times.
- Educated clients on services offered, promoting upselling opportunities effectively.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
Receptionist
Pro One Sportswear
Albany, GA
09.2023 - 04.2024
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Processed customer inquiries and provided accurate product information to enhance service quality.
- Maintained organized filing system for documents, improving accessibility and retrieval speed.
- Trained new staff on reception procedures, promoting consistency in service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Laborer
Clean Solutions, LLC
Albany, GA
09.2021 - 08.2023
- Exercised care in use of hazardous cleaning chemicals, equipment and methods.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Utilized cleaning equipment and chemicals effectively for optimal surface maintenance.
- Collaborated with team members to complete daily cleaning tasks efficiently and on schedule.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team performance.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
Education
GED -
Albany Technical College
Albany, Georgia, GASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
Enchanted Nails Spa
04.2024 - 12.2025
Receptionist
Pro One Sportswear
09.2023 - 04.2024
Laborer
Clean Solutions, LLC
09.2021 - 08.2023
GED -
Albany Technical College