Brandon W. Epperson

Work History

Desert Vision Optometry

Palm Springs, CA

03.2013 - Current

Implemented business strategies, increasing revenue and effectively targeting new markets.
Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
Recorded measurements, adjusted eye wear and made changes based on customer feedback.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Confirmed quality control standards were met for all eyewear and contact lenses.
Verified and updated patient records promptly to guarantee accurate prescription information.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

2 Service Corp.

Desert Hot Springs, CA

03.2020 - 01.2022

Built HR consulting capabilities focused on clients undergoing organizational change and development.
Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
Identified and implemented appropriate strategies to increase employee satisfaction and retention.

Eye Express-Phillip, Solomon & Perish

Sebring, FL

02.2004 - 01.2013

Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Successfully negotiated client contract renewals to create increased revenue.
Communicated closely with patients, ensuring medical information was kept private.
Addressed and remedied all patient or team member issues.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Boosted staff morale by offering constructive feedback and specific direction.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Ordered all office supplies and kept check on inventory levels.
Supervised team of 150 office personnel.
Consulted with healthcare professionals on business decisions.
Created and implemented organizational policies and procedures.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.