Summary
Work History
Education
Skills
Roles And Responsibilities
Languages
Work Availability
Accomplishments
Work Preference
Generic
Berenice Bickerstaff

Berenice Bickerstaff

Account Manager
Rolesville,NC

Summary

Results-driven bilingual sales professional with extensive experience in corporate sales, account management, business development, and strategic planning for Fortune 500 companies. Expert in CRM (Salesforce), customer service, and the luxury retail and travel industries, with a proven track record of achieving high customer satisfaction. Fluent in English, Portuguese, and Spanish, and proficient in Italian. Known for building strong client relationships, achieving sales goals, and delivering personalized experiences. Dedicated to driving operational efficiency and team success through effective strategies and collaboration.

Work History

Certified Hair Loss Specialist

Hair Club
03.2019 - 10.2024
  • Conduct personalized consultations for clients with hair loss, assessing needs and providing customized recommendations
  • Educate buyers on hair restoration solutions from surgical to nonsurgical, including treatment options and maintenance, ensuring a full understanding of services
  • Cultivate lasting comsumer relationships and consistently achieve high customer satisfaction and retention rates
  • Followed all company policies and procedures to deliver quality work.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Sales Specialist and Brand Ambassador, Creed Fragrance

Saks Fifth Avenue
10.2016 - 03.2019
  • Educated clients on luxury Creed fragrances and Cross products, fostering loyalty through personalized service
  • Planned seasonal events and collaborated with Personal Shoppers to drive brand visibility and sales
  • Managed e-commerce styling on Saks' website using Demandware by Salesforce, curating personalized recommendations for online shoppers
  • Led efforts to double Creed's annual revenue, achieving #1 fragrance status at Saks Raleigh
  • Supported team success by sharing product knowledge and sales strategies
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.

Administrator Analyst

HCL Americas, Inc.
05.2013 - 05.2016
  • Designed formulas to maintain data entry integrity, ensuring adherence to corporate standards
  • Supported administrators with troubleshooting and customized Salesforce features, increasing efficiency
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.

Counter Manager - Clinique

Macy’s
05.2010 - 11.2012
  • Led the region in revenue growth for three consecutive years, increasing 2012 revenue by 11%
  • Implemented sales strategies focused on client retention and timely follow-ups
  • Managed and trained consultants, facilitated recruitment, and coached consultants on customer engagement and sales techniques
  • Organized and executed promotional events, ensuring all sales targets and merchandising guidelines were met
  • Promote seasonal events
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.

Customer Interaction Network

Cisco Systems, Inc.
09.2009 - 12.2009
  • Clarified customer requirements and ensured high-quality and timely resolution of customer requests
  • Collaborated with teams to improve productivity and enhance customer satisfaction
  • Identified solutions to unstructured problems, contributing to improved business performance
  • Streamlined communication channels for improved customer interactions and faster response times.
  • Built strong relationships with clients, fostering long-term partnerships based on trust and reliability.

Consultant

Clinique at Belk
12.2008 - 09.2009
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Bridal Consultant

Macy’s, Inc.
05.2008 - 09.2008
  • Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
  • Developed strong relationships with vendors to secure exclusive deals on bridal gowns and accessories for clients.
  • Managed inventory control systems to maintain accurate stock levels, minimize loss, and optimize sales opportunities for the boutique.
  • Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.

Insurance Agent

New York Life Insurance Company
05.2007 - 04.2008
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Utilized CRM software to manage client relationships.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Corporate Travel Sales Executive

Primus Turismo Ltd.
01.2000 - 01.2003
  • Boosted client satisfaction by providing personalized travel recommendations and tailored vacation packages.
  • Maximized sales opportunities through effective cross-selling and upselling techniques during client interactions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

International Sales Executive

São Paulo Airline (VASP)
01.1994 - 01.2000
  • Generated reports detailing findings and recommendations.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

Education

English -

Baruch College CUNY
1 Bernard Baruch Way, New York
01.2008

English -

Rutgers University
84 Joyce Kilmer Ave Piscataway, NJ
01.2006

Tourism and Hospitality Administration - Tourism And Hospitality Management

FEAD
Belo Horizonte, MG
01.2003

Skills

  • English
  • Portuguese
  • Spanish
  • Italian
  • Salesforce CRM
  • Relationship-building
  • Strategic sales planning
  • Customer satisfaction

Roles And Responsibilities

  • Consultant, Clinique at Belk, Raleigh, NC, 12/01/08, 09/01/09
  • Bridal Consultant, Macy’s, Inc., Bridgewater, NJ, 05/01/08, 09/01/08
  • Insurance Agent, New York Life Insurance Company, New York, NY, 05/01/07, 04/01/08
  • Corporate Travel Sales Executive, Primus Turismo Ltd., Belo Horizonte, MG, Brazil, 01/01/00, 01/01/03
  • International Sales Executive, São Paulo Airline (VASP), Belo Horizonte, MG, Brazil, 01/01/94, 01/01/00

Languages

Spanish
Full Professional
Portuguese
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Resolved product issue through consumer satisfaction.
  • Achieved goals through effectively helping with consulmer needs.

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week
Berenice BickerstaffAccount Manager