Berenice Cel
Houston
Summary
A bilingual professional with strong customer service orientation. I proactively solve problems, thrive on rapid learning, and seek to continuously improve. My enthusiasm for adaptability and embracing challenges drives me to seek an opportunity where I can contribute my experience and skill set to an organization. As a collaborative team player, I gain fulfillment from witnessing the success of others.
Overview
4
4
years of professional experience
Work History
Agent
FMA Alliance
07.2024 - Current
- Provide credit assistance to customers, ensuring clarity and support in resolving financial obligations.
- Maintain high-quality standards in customer interactions, earning recognition for accuracy and professionalism.
- Adhere to compliance guidelines while assisting clients with payment solutions and account inquiries.
- Demonstrate strong problem-solving skills to address customer concerns efficiently.
Team Leader
Whataburger
08.2023 - 05.2024
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to a leadership position in recognition of a strong work ethic.
- Consistently provided exceptional customer service in a high-pressure environment.
To-Go Specialist
Chili's Restaurant
05.2023 - 07.2023
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
Cashier
Whataburger
07.2021 - 09.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Westfield High School
Houston, TX 08.2019 - 06/2023
Skills
- Bilingual in English & Spanish
- Customer Service
- Provide Solution
- Time Management
- Computer Literacy
- Attention to Detail
- Conflict Resolution
- Active Listener
- Clear Communication
Timeline
Agent
FMA Alliance
07.2024 - Current
Team Leader
Whataburger
08.2023 - 05.2024
To-Go Specialist
Chili's Restaurant
05.2023 - 07.2023
Cashier
Whataburger
07.2021 - 09.2022
High School Diploma -
Westfield High School
08.2019 - 06/2023