Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

BERENICE GOMEZ

Aurora,IL

Summary

Outgoing and Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Cooper University Hospital
03.2023 - 01.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Assisted patients in filling out check-in and payment paperwork.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.

Patient Service Representative

Advocare Total Care Pediatrics
12.2022 - 02.2023
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used eClinicalWorks to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Verified insurance by using NAVINET, PEAR and AVAILITY.

Patient Advocate

Northwestern Medicine® Chicago Proton Center
05.2022 - 10.2022
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Followed document protocols to safeguard confidentiality of patient records.

Receptionist

Pediatric Health Associates
03.2017 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.

Education

Associate of Applied Science - HEALTHCARE INTERPRETER ENGLISH AND SPANISH

Waubonsee Community College
Sugar Grove, IL
05.2016

High School Diploma -

EAST AURORA HIGH SCHOOL
AURORA, IL
06.2012

Skills

  • Multitasking and Prioritization
  • Reliable and Punctual
  • Payment Processing
  • Positive Attitude and Energetic
  • Customer Service-Oriented
  • Courteous and Professional
  • Travel Arrangement
  • EPIC, ALLSCRIPTS, MEDICS ELITE, MOSAIQ,NEXTECH and eCliicalWorks software experience

Additional Information

Experience: Will county healthcare. Joliet, Illinois

February 2016, Internship

  • Worked in every department Dental, Obstetrics and Gynecology, adult clinic, Pediatrics and behavioral health.
  • Confidentiality it's really important. I'm able to work with others and maintain good communication.

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Representative

Cooper University Hospital
03.2023 - 01.2025

Patient Service Representative

Advocare Total Care Pediatrics
12.2022 - 02.2023

Patient Advocate

Northwestern Medicine® Chicago Proton Center
05.2022 - 10.2022

Receptionist

Pediatric Health Associates
03.2017 - 04.2022

Associate of Applied Science - HEALTHCARE INTERPRETER ENGLISH AND SPANISH

Waubonsee Community College

High School Diploma -

EAST AURORA HIGH SCHOOL

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