Berenice Gonzalez
Antelope,CA
Summary
Experienced professional with a background in healthcare, public safety, and correctional settings. Skilled in managing schedules, maintaining records, coordinating referrals, and supporting daily office operations. Proficient in EHR systems, Microsoft Office, and interdepartmental communication. Effective at staying organized, meeting deadlines, and handling sensitive information with accuracy and discretion.
Overview
4
4
years of professional experience
Work History
Medical Assistant/Acting Discharge Planner
Adult Correctional Health
07.2024 - Current
- Conduct detailed chart reviews using the EHR system to identify clients eligible for community-based programs.
- Create and maintain organized client referral lists and track outcomes using Excel spreadsheets.
- Coordinate and manage referrals from multiple departments, ensuring timely processing and follow-up.
- Communicate regularly with external community resource providers to support continuity of care.
- Verify insurance coverage to facilitate appropriate client placement with partnered service providers.
- Monitor referral outcomes and follow up to resolve delays, ensuring quality of service and delivery.
Dispatcher
Sacramento Regional Fire/EMS Communications Center
03.2023 - 01.2024
- Interrogated callers to extract critical information, ensuring accurate dispatch and response times.
- Implemented Emergency Medical Dispatch protocols, enhancing pre-arrival care efficiency.
- Coordinated communication between fire units and allied agencies, improving response coordination.
- Delivered precise location data to units, optimizing resource deployment.
- Monitored and managed fire service resources, ensuring timely support and resource allocation.
Medical Assistant
Avid Healthcare Services
06.2022 - 07.2023
- Cleared patient appointments, tests, and procedures in a computerized scheduling system.
- Recorded patient histories and vital signs, prepared patients and equipment for examinations and procedures, assisted physicians with minor surgeries and tests, administered injections, and ensured accurate documentation and follow-up.
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays between custody and MD.
- Initiated patient request for medical forms, and release of information requests.
- Answered telephones and directed calls to appropriate staff.
Medical Assistant
Gulf Coast Breathe Free Sinus & Allergy
03.2022 - 05.2022
- Assisted with the implementation of new policies and procedures within the office environment.
- Provided exceptional customer service to patients and families in a medical office setting.
- Verified insurance coverage prior to each appointment or procedure; followed up on any discrepancies as needed.
- Compiled patient charts, transcribed physician orders, prepared lab requisitions, and filed medical documents into appropriate files.
- Successfully completed all assigned tasks accurately and within established deadlines.
Education
High School Diploma -
Center High School
Antelope06-2016
CCMA Certification - Medical Assisting
National Career Education
Citrus Heights11-2019
Pre-Health Occupations A.S. Degree -
American River College
Sacramento, CA01-2027
Skills
- Administrative Coordination
- Organization & Documentation
- Interpersonal Communication
- Records & Data Management
- Multitasking in High-Pressure Environments
- Customer & Client Service
- Technical Proficiency
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant/Acting Discharge Planner
Adult Correctional Health
07.2024 - Current
Dispatcher
Sacramento Regional Fire/EMS Communications Center
03.2023 - 01.2024
Medical Assistant
Avid Healthcare Services
06.2022 - 07.2023
Medical Assistant
Gulf Coast Breathe Free Sinus & Allergy
03.2022 - 05.2022
High School Diploma -
Center High School
CCMA Certification - Medical Assisting
National Career Education
Pre-Health Occupations A.S. Degree -
American River College
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