Berenice V. Gottlieb
Human Resources
San Antonio,TX
Summary
WHO AM I?
Strategic and results-driven Human Resources executive with 15+ years of progressive experience in transforming HR functions into strategic partners that drive organizational performance, culture, and compliance. Proven expertise in elevating employee engagement, reducing turnover by 13%, and implementing scalable HR systems that improve efficiency by up to 50%. Successfully led large-scale initiatives including the rollout of digital HR platforms, enterprise-wide training programs exceeding 1,400 hours annually, and the design of leadership development curricula. As an Executive Committee member, contributed to strategic planning and culture stewardship while overseeing HR operations for 500+ employees. Certified SHRM-CP professional skilled in labor relations, compliance, talent management, and HR analytics. Bilingual in English and Spanish.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Human Resources
St. Anthony Hotel
San Antonio, TX
02.2020 - 01.2025
- Designed performance measurements for all our staff (200 associates), and pivoted to an online process using our current Human Resources System (Paycom).
- Launched a new software to create paperless/electronic personnel files reducing over 3,000 paper files
- Responsible for tracking turnover and employee retention: 13% improvement year-to-date from 2022.
- Ability to maintain an $85k yearly budget by carefully managing monthly HR-related projects and looking for ways to trade with other organizations.
- Successfully received the Top Workplaces award from Express News for 2022.
- Responsible for tracking training and meeting requirements for the Marriott enterprise, and ensuring we meet our Brand Standard Audit on a quarterly basis, as well as planning and executing new 2023 Marriott mandatory training.
- A total of 1,425 training hours were completed in one single year, meeting the Marriott Training Goal and achieving 100% compliance with yearly auditing metrics.
- Created and executed supervisor training and management development programs yearly.
- Enrolled in paperless tipping for our housekeeping room attendants, thereby increasing their tips by 80%.
- Recommended and selected a new temporary service company to support the organization in labor service, saving 22% in labor costs.
- As an Executive Committee Member, I was responsible for the constant review of Strategic Planning and the maintenance of culture drivers, ensuring that director-level leaders cultivated the culture.
- Responsible for planning and executing our monthly associate events, recognition programs, and committees created to help support our culture.
- Responsible for the HR Coordinator and Training Coordinator with their daily duties, such as recruiting, orientation, training, training manuals, onboarding, electronic personnel files, and monthly celebrations.
Human Resource Manager
Versant Health
05.2019 - 02.2020
- Developed value added strategies and tactics to promote and achieve a culture of service excellence and employee engagement
- Partnered with leadership to identify and develop required and developmental training for associates and managers based on performance management and succession planning activities
- Provided day-to-day guidance, support and training to managers and associates on work related issues including discipline, termination, and performance evaluation processes
- Partnered with Talent Acquisition to identify, attract and hire the best talent in the market
- Delivered Orientation and Onboarding support; Work with line managers to ensure the effective 'on-boarding' of new associate for VP and above positions
- Attended and respond to unemployment hearings and claims
HR Business Partner
AT&T
Dallas, TX
06.2017 - 03.2019
- In my role as an HR Business Partner at AT&T, I was responsible for providing strategic HR support to senior VP leaders in various departments across nine countries. Focusing on talent management, diversity and inclusion, and employee development to create a great place to work for all employees.
Responsible for leading these business units with the yearly performance review process and compensation increases. Great place to work, annual feedback survey initiatives. Talent management using the performance model of four quadrants. Deploy any retention initiatives, or changes in benefit plans.
Employee Relations Manager
AT&T
San Antonio, TX
10.2010 - 05.2017
- Responsible for a full range of Human Resources (HR) matters, including employee relation issues for small business call centers throughout the United States, as well as a team of Sales Fiber Solutions and a Latin American team based out of the US that handles the Direct TV Latin American employees, which make up approximately 3,000+ employees with a current 98% proficiency rate.
- Delivered client education projects, including training on how to effectively manage the employee performance improvement process, effective coaching, the investigatory process, and labor training on how to effectively handle grievances.
- Primary employee relations contact to investigate issues related to Code of Business Conduct violations, performance, attendance, and EEO.
- Provide advise and counsel on non-management collective Bargaining Agreements and interpretation to managers responsible for bargaining employees Subject matter expert on leave of absence, FMLA, ADA job accommodations, state & municipal leaves, disability process. Responsible for interpretation, direction, clarification, and guidance on attendance policies and common practices.
- Responsible for leading a project team of HR managers to collaborate on clarifying roles and responsibilities between different workgroups in HR, and finding an effective way to differentiate between the groups to ultimately create a seamless experience for the client.
- Work with senior-level leaders on approaches and direction of HR policies and procedures while maintaining a level of consistency for the organization to minimize risk to the business and prevent any future litigation
Assisted with new hire training, labor training and finding solutions to employee engagement. - Lead a team to help define the roles and responsibilities of a specific job title but different job function, as well as putting together an HR model to distinguish the HR team so the client knows who to contact.
HR Customer Care Manager
AT&T
San Antonio, TX
05.2007 - 09.2010
- Ranked #1 among all of the customer care specialists, far exceeded the average call handling time (6:07), daily transactions per agent (53 calls), productivity, and adherence (following schedule) while maintaining a 97.27% quality.
- Provided assistance to internal clients regarding HR related questions on FMLA, leave of absence, I-9's, severance, general policies, and any other topic related to HROnestop website.
- Handled different topics not related to HROnestop, and referred to other departments accordingly. Responsible for educating the employee about FMLA entitlement and eligibility.
- Assist managers and staff on how to submit subordinates' requests. Responsible for educating the employee managers and subordinates on the leave of absence available to them, coordinating the requesting steps, and providing clarification on how the leave will impact their jobs and benefits.
Education
MASTER OF ORGANIZATION DEVELOPMENT -
01.2009
BACHELOR OF HUMAN RESOURCES -
01.2006
Skills
- Benefits Administration
- Employee Engagement
- Employee Relations
- Labor Relations
- Employment law
- Performance appraisal
- Organizational Leadership
- Project Management
- Employee Handbooks
- Employee Engagement
- Human Capital Management
- Analytical Skills (advanced in excel)
- HR Policies
- HR Consulting
- Event Planning
- Training Delivery
- Organizational Development & Culture
- Workers' Compensation
Languages
- English, 100
- Spanish, 100
Certification
Certified Professional, Society of Human Resources Management since 2015
Attributes
- Caring
- Ambitious
- Confident
- Diligent
- Reliable
- Honest
- Open-minded
- Proactive
Timeline
Director of Human Resources
St. Anthony Hotel
02.2020 - 01.2025
Human Resource Manager
Versant Health
05.2019 - 02.2020
HR Business Partner
AT&T
06.2017 - 03.2019
Employee Relations Manager
AT&T
10.2010 - 05.2017
HR Customer Care Manager
AT&T
05.2007 - 09.2010