Berenice Hernandez Gonzalez
Mesa,AZ
Summary
Dedicated honest and professional with a clean driving record and strong customer service skills, previously at Acs Carts Services. Proven ability to efficiently manage time and optimize routes using GPS, ensuring timely deliveries. Recognized for enhancing client satisfaction through effective, communication and problem-solving, while adhering to safety regulations.
Overview
8
8
years of professional experience
Work History
Driver
Acs Carts Services
Mesa, AZ
09.2023 - 03.2026
- Operated truck to efficiently collect and return shopping carts to designated retail locations.
- Ensured compliance with safety regulations and protocols during transportation operations.
- Efficient communication with store managers to resolve their needs
- Coordinated with dispatch team to ensure accurate route planning and scheduling.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
House Cleaner
CREA Clean Solutions
Mesa, AZ
01.2019 - 06.2023
- Clean houses on time with the best quality possible
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Vacuumed rugs and carpeted areas
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Housekeeper
Master Corp
Phoenix, AZ
03.2018 - 12.2019
- Trained new staff on efficient cleaning techniques and safety protocols.
- Implemented inventory management system for cleaning supplies, reducing waste and optimizing usage.
- Developed and enforced quality control measures to maintain service excellence across all facilities.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Bachillerato
México08.2003
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- GPS and route planning
- Heavy lifting
- Punctuality
- Loading and unloading
Languages
English
Limited Working
Spanish
Limited Working
Timeline
Driver
Acs Carts Services
09.2023 - 03.2026
House Cleaner
CREA Clean Solutions
01.2019 - 06.2023
Housekeeper
Master Corp
03.2018 - 12.2019
High School Diploma -
Bachillerato