Berenice Mata
Mckinney,TX
Summary
Diligent billing anaylyst with proven background in billing analysis and process optimization. Successfully managed invoicing cycles and resolved billing discrepancies to ensure accurate financial records. Demonstrated proficiency in data analysis and financial reporting, enhancing operational efficiency and accuracy.
Overview
12
12
years of professional experience
Work History
Billing Analyst
City Of McKinney
08.2018 - Current
- Trained new team members on billing procedures and workplace standards for continuous improvement.
- Delivered timely, accurate billing information to enhance customer satisfaction.
- Reviewed data from meter services to ensure accurate billing across all accounts.
- Assessed eligibility for leak credits, providing necessary adjustments to customers.
- Contact customers regarding leaks to prevent excessive usage charges.
Hairstylist
Self
08.2017 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Customer Service Representative
Experian
02.2013 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Criminal Justice
Collin County Community College
McKinney, TX05-2026
GED -
Mckinney High School
Mckinney02-2005
Skills
- Bilingual
- Data analysis
- Coaching and training
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Data entry proficiency
Timeline
Billing Analyst
City Of McKinney
08.2018 - Current
Hairstylist
Self
08.2017 - Current
Customer Service Representative
Experian
02.2013 - 07.2016
Associate of Arts - Criminal Justice
Collin County Community College
GED -
Mckinney High School
Similar Profiles
Collin GwartneyCollin Gwartney
Custodian at City Of McKinneyCustodian at City Of McKinney
Michael BaurMichael Baur
Parks Supervisor at City Of McKinneyParks Supervisor at City Of McKinney
Autumn RobledoAutumn Robledo
Customer Service Representative at City of MckinneyCustomer Service Representative at City of Mckinney
Kiet TangKiet Tang
Operations Manager (L6), On the Road (OTR) at AmazonOperations Manager (L6), On the Road (OTR) at Amazon
Sheronda BoldenSheronda Bolden
Business Analyst (Remote) at WiproBusiness Analyst (Remote) at Wipro