Berenice Ortiz
San Antonio,TX
Summary
Dynamic entrepreneur and leader with a proven track record at Leopard and Bling Boutique, excelling in customer relations and inventory management. Leveraged marketing acumen and relationship-building prowess to significantly enhance client base and operational efficiency. Demonstrates exceptional business leadership and decision-making skills, ensuring a competitive edge in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Owner
Leopard and Bling Boutique
03.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Stocker
Burlington
06.2024 - 10.2024
- Followed orders precisely for correct items, sizes and quantities.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained effective team member communication.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- worked in a timely manner to get inventory out on sales floor
- emptied out boxes with inveinventory and priced items to be put out on sales floor
Cash Office
Dd’s Discount
08.2016 - 03.2023
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- handled deposits incoming and outgoing
- handle incoming and out going change for store
- recorded all short or over register transactions into system
- evenly distributed amount to be held in each register for start of each shift
Shift Lead
Little Ceasers Pizza
08.2008 - 03.2018
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Broady Academy
San Antonio, TX09-2013
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Marketing
- Business launch
- Sales management
- Social media control
- Decision-Making
- Inventory Control
Languages
Spanish
Professional Working
Timeline
Stocker
Burlington
06.2024 - 10.2024
Owner
Leopard and Bling Boutique
03.2022 - Current
Cash Office
Dd’s Discount
08.2016 - 03.2023
Shift Lead
Little Ceasers Pizza
08.2008 - 03.2018
High School Diploma -
Broady Academy
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