Berenis Urena
Dallas,TX
Summary
Dynamic receptionist with proven expertise at Royal Family Dentistry, excelling in appointment scheduling and customer relations. Recognized for enhancing office efficiency through exceptional organization and problem-solving skills. Adept at managing multi-line phone systems and maintaining accurate patient records, fostering a welcoming environment for clients while ensuring compliance with insurance processes.
Overview
2
2
years of professional experience
Work History
Receptionist
Royal Family Dentistry
Lancaster
08.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Answered multi-line phone system, directing calls to appropriate staff promptly.
- Assisted in processing insurance claims, ensuring compliance with regulations and accuracy.
- Maintained accurate patient records within electronic health record (EHR) systems.
- Greeted patients warmly, fostering a welcoming environment for all visitors.
- Trained new reception staff on office protocols and software systems to enhance team effectiveness.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
High School Diploma -
Newman International Academy
Cedar Hill, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Data inputting
- Greeting and seating clients
- Office administration
- Office management
- Front desk operations
- Phone etiquette
- Calm demeanor
- Multitasking and prioritization
- Problem-solving
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Royal Family Dentistry
08.2023 - Current
High School Diploma -
Newman International Academy