Berenise Holquin
Golden 1 Credit Union
Herald,CA
1
Language
5
years of professional experience
Dedicated Member Service Representative II with 5+ years of customer service, contact center, and financial services experience, including more than 3 years supporting members at Golden 1 Credit Union. Recognized as a trusted resource for resolving complex member issues, onboarding new employees, and promoting operational excellence.
Work History
Member Service Representative II
3 Years 6 Months- Serve as a trusted resource for teammates handling complex member issues and escalations.
- Participate in Copilot implementation projects supporting adoption and workflow improvements.
- Support onboarding and training of new representatives.
- Consistently exceed quality, productivity, attendance, and member satisfaction goals.
Claims Processor
1 Year 2 Months- Reviewed claimant documentation for compliance and accuracy.
- Managed high-volume customer interactions.
- Trained and mentored new employees.
Cashier Assistant
3 Months- Delivered exceptional customer service in a fast-paced environment.
Education
- Business Administration
Skills
Team Leadership
Escalation Resolution
Member Service Excellence
New Employee Onboarding
Call Center Operations
Quality & Compliance
Performance Metrics
Process Improvement
Digital Banking
Policy Interpretation
Languages
Bilingual: English & Spanish
Timeline
Member Service Representative II
Golden 1 Credit Union
02.2023 - CurrentRead More
Cashier Assistant
Costco
10.2022 - 01.2023Read More
Claims Processor
Employment Development Department
12.2021 - 02.2023Read More
Asher College
from Business Administration
Read More