Berenisse Rivera
Sunnyside,WA
Summary
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Dynamic and bilingual professional with a proven track record at Astria Health Center, excelling in patient care management and HIPAA regulations. Demonstrated ability to streamline processes for efficiency, leading to significant improvements in patient scheduling and authorization procedures. Skilled in employee training and front desk operations, ensuring high standards of patient service and confidentiality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
Astria Health Center
Zillah, WA
07.2024 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided guidance to providers regarding the prior authorization process.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Processed appeals in a timely manner as per policy guidelines.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Followed up on pending prior authorization requests to ensure timely processing.
- Notified ordering providers of denied authorizations.
CNA
Astria Sunnyside Hospital
Sunnyside, WA
03.2020 - 04.2025
- Provided compassionate patient care and assistance with daily living activities.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted in transferring patients safely using appropriate techniques and equipment.
- Documented patient information accurately in electronic health records systems.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
Medical Office Assistant
Astria Health Center
Zillah, WA
04.2019 - 07.2024
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Processed referrals for specialist visits or diagnostic tests.
- Greeted patients and visitors in a professional and friendly manner.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Communicated with patients with compassion while keeping medical information private.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
CNA
Just Like Home
Sunnyside, WA
08.2018 - 04.2020
- Provided compassionate patient care and assistance with daily living activities.
- Assisted in transferring patients safely using appropriate techniques and equipment.
- Documented patient information accurately in electronic health records systems.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Distributed drinking water and nourishment to residents.
Education
High School Diploma -
Sunnyside Highschool
Sunnyside, WA06-2017
Skills
- Bilingual Medical Terminology
- HIPAA Regulations Knowledge
- Patient Care Management
- Employee training
- Front Desk Operations
- Fast Learner
- Patient care
- Time management
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Feeding assistance
- Dressing assistance
- Patient transfers
- Clinical documentation
- Medication administration
- Multitasking and organization
- Lifting and transferring
- Toileting assistance
- Patient hygiene assistance
- Reliable team player
Certification
- Bilingual Medical Terminology
- BLS
- CNA
- Nurse Delegation Core
- Nurse Delegation Diabetes
- Mental Health Specialty Training
Education and Training
other
Timeline
Surgery Scheduling Coordinator
Astria Health Center
07.2024 - Current
CNA
Astria Sunnyside Hospital
03.2020 - 04.2025
Medical Office Assistant
Astria Health Center
04.2019 - 07.2024
CNA
Just Like Home
08.2018 - 04.2020
High School Diploma -
Sunnyside Highschool