Lilliam Rodriguez
Orlando,FL
Summary
Dedicated healthcare professional with over 20 years of experience in patient care, emphasizing the critical importance of compassionate support during times of need. Proven ability to foster trusting relationships with patients and families, ensuring a holistic approach to health and well-being. Committed to delivering high-quality care while seeking opportunities for professional development and improvement in medical practices. Strong advocate for patient-centered approaches that prioritize individual needs and enhance overall healthcare experiences.
Overview
18
18
years of professional experience
Work History
Surgery Scheduling Coordinator
Baker, Heard, Osteen, & Davenport, MD
Orlando, FL
01.2024 - 07.2024
- Scheduled patient surgeries and coordinated with hospital and surgical center staff to facilitate operations.
- Facilitated procedure authorization requests to ensure compliance with organizational standards.
- Facilitated coordination of surgical procedures with vendors for instrumentation.
Surgery Scheduling Coordinator
Orlando Health / Jewett Orthopaedic Clinic
Orlando, FL
06.2019 - 04.2023
- Assisted patients with scheduling surgeries. Coordinated necessary surgery clearances, including lab work and additional tests. Supported patients throughout the pre-surgery process.
- Scheduled surgeries for two spine doctors. Assisted in adding surgeries to hospitals and surgery centers.
- Requested authorizations from insurance companies to facilitate patient care. Obtained referrals from primary care physicians to support treatment plans.
- Validated patient benefits and provided cost estimates for medical services.
- Sourced and secured surgical instrumentation from multiple vendors.
- Maintained and updated doctor's Outlook schedule consistently.
Referral Coordinator / Billing Representative
Florida Otolaryngology Group
03.2006 - 06.2019
- Secured insurance authorizations for in-office procedures and routine office visits.
- Scheduled appointments for patients. Assisted in verifying patient demographics and health history to maintain current information.
- Entered office procedure codes alongside accurate diagnosis codes to ensure proper billing and compliance.
- Corrected and resubmitted claims following identification of errors in insurance and patient information.
Education
Associate of Science - Medical Assisting
Florida Metropolitan University
05.2001
Skills
- Highly organized
- Bilingual in Spanish and English
- Proficient in CPT and ICD-10 coding
- Medical Terminology
- Accurate data entry
- Processing insurance payments
Timeline
Surgery Scheduling Coordinator
Baker, Heard, Osteen, & Davenport, MD
01.2024 - 07.2024
Surgery Scheduling Coordinator
Orlando Health / Jewett Orthopaedic Clinic
06.2019 - 04.2023
Referral Coordinator / Billing Representative
Florida Otolaryngology Group
03.2006 - 06.2019
Associate of Science - Medical Assisting
Florida Metropolitan University