Monica Luna
Roseville,CA
Summary
.
Experienced with managing surgical schedules and coordinating with medical teams to ensure timely and efficient patient care. Utilizes strong organizational skills to handle complex scheduling demands and address any arising conflicts. Knowledge of healthcare protocols and procedures, with focus on maintaining high standards of accuracy and efficiency.
Overview
29
29
years of professional experience
Work History
Surgery Scheduling Coordinator
Citrus Heights Surgery Center
03.2022 - Current
- Coordinated surgical schedules, optimizing resource allocation and minimizing patient wait times.
- Managed communication between surgeons, patients, and medical staff to ensure seamless scheduling processes.
- Developed and implemented efficient booking systems, enhancing appointment accuracy and reducing errors.
- Trained new staff on scheduling protocols and system navigation to improve team productivity.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
Business Office Manager
Sutter Palo Alto Medical Foundation
04.2001 - 11.2020
- Credentialing for Facility and Physician Staff
- Manage Facility Schedule/ Coordinate Schedules
- Lawson, EPIC and Kronos experience
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Implemented process improvements, streamlining workflows to increase efficiency in office functions.
- Led staff training initiatives, fostering professional development and operational excellence.
- Established collaborative relationships with clinical teams, promoting effective communication across departments.
Quality Control
Stryker Endoscopy
03.1996 - 04.2001
- Quality Control
- assembly line/ production
- Maintained strict quality control standards, ensuring accurate test results and minimizing errors.
- Monitored quality control measures throughout the entire interview process.
- Ensured quality control with consistent adherence to industry standards and regulatory guidelines.
Education
Diploma -
Fremont High School
06.1991
Skills
- Organized team leader
- Credentialing
- Staff training and development
- Employee onboarding
- Relationship building
- Administrative support
- Documentation and control
- Team leadership
- Professional and courteous
- Customer service
- Verifying insurance
- Scheduling expertise
- Attention to detail
- Multitasking
- Teamwork and collaboration
Timeline
Surgery Scheduling Coordinator
Citrus Heights Surgery Center
03.2022 - Current
Business Office Manager
Sutter Palo Alto Medical Foundation
04.2001 - 11.2020
Quality Control
Stryker Endoscopy
03.1996 - 04.2001
Diploma -
Fremont High School
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