Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Bereniz Martinez

Houston,TX

Summary

Multitasker looking to work from home and use the best of my abilities. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering support. Responsible, punctual and productive professional when working with little to not supervision.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

AIR EXPRESS CONSTRUCTION & PLUMBING
06.2018 - 10.2024
  • Provided personal estimates for each client's needs and preferences
  • Managed and kept customers informed for existing or upcoming projects
  • As well as, informing clients with updates on their projects
  • Responded promptly to each email
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations
  • Negotiated with vendors to reduce supply costs, leveraging bulk purchase agreements, and managing dropoff deliveries/pick up
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Improved patient satisfaction by providing accurate and timely billing information
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
  • Assisted with tasks such as updating customer files or submitting payment agreements per our policy guidelines
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
  • Established administrative work procedures to track staff's daily tasks
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary

Receptionist

West Alabama Pediactrics
08.2020 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Intern (Event Management & Founder Administrative Assistant)

MULTICULTURAL EDUCATION AND COUNSELING THROUGH THE ARTS (M.E.C.A)
01.2018 - 05.2018
  • As an intern at first I was part of the entertainment management position and was responsible for coordinating the events with the sole purpose of delivering M.E.C
  • A message, and a good show
  • Responsibilities included; meeting and organizing with the artist/performers
  • Updating and filing signed contracts
  • On the day of the program/events; Keeping track of ticket sales and data
  • Organized and prepared Artist performances
  • Greeted all and entertained guests while attending every event
  • After a short time, my position was promoted to Founder's personal administrative assistant while still maintaining my event management position
  • Took on more responsibility and multitasked both of my positions
  • Prepared project presentations and reports to assist senior staff
  • Conducted research for project proposals

Education

BACHELOR - ARTS & MANAGEMENT, Graphic Design, Entrepreneurship

UNIVERSITY OF HOUSTON-DOWNTOWN
Houston, TX
06.2018

DIPLOMA - Graphic Design, Art club, Drama Club, Entrepreneurship program

BARBA JORDAN HIGH SCHOOL OF CAREERS
05.2012

Skills

  • Bookkeeping
  • Quickbooks
  • Microsoft Word
  • Time Management
  • Excel Spreadsheets
  • File Organization
  • Customer and client relations
  • Data entry
  • Computer Skills
  • Dedicated team player
  • Creativity
  • Adaptability

Timeline

Receptionist

West Alabama Pediactrics
08.2020 - 09.2021

Administrative Assistant

AIR EXPRESS CONSTRUCTION & PLUMBING
06.2018 - 10.2024

Intern (Event Management & Founder Administrative Assistant)

MULTICULTURAL EDUCATION AND COUNSELING THROUGH THE ARTS (M.E.C.A)
01.2018 - 05.2018

BACHELOR - ARTS & MANAGEMENT, Graphic Design, Entrepreneurship

UNIVERSITY OF HOUSTON-DOWNTOWN

DIPLOMA - Graphic Design, Art club, Drama Club, Entrepreneurship program

BARBA JORDAN HIGH SCHOOL OF CAREERS

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Bereniz Martinez