Berkeley Torres
Spokane,WA
Summary
Veterinary professional with strong customer service skills seeking full-time position in healthcare industry. Experienced in medical histories, collaborating with doctors, and providing top-notch client care. Known for work ethic, compassion, attention to detail, committed to being reliable team member. Eager to transition passion for helping others into rewarding career in healthcare.
Overview
7
7
years of professional experience
Work History
Patient Experience Coordinator
Pinnacle Fertility
Spokane Valley, WA
08.2025 - Current
- Led initiatives to enhance digital communication tools, improving patient engagement and appointment management.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
Veterinary Assistant
Indian Trail Animal Hospital
Spokane, WA
03.2024 - 06.2025
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care before and after procedures, administering medication as directed by DVM.
- Answered phones, aiding clients with DVM recommended care practices, scheduling appointments through Cornerstone software.
- Collected blood, skin, and ear samples for lab analysis. Performing cytology with doctor review.
- Improved client relations through effective communication and education on pet health needs.
- Positioned animals for diagnostic imaging such as x-rays and scans.
Pet Care Associate
Paw Commons Pet Resort
San Diego, CA
08.2023 - 02.2024
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight with high pace flow schedule.
- Cleaned and sanitized all dog populated areas, miscellaneous janitorial duties throughout workplace.
- Increased client retention rates through building strong relationships with pet owners and consistently delivering high-quality care.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability.
Ticket Seller
San Diego Zoo Safari
San Diego, CA
07.2022 - 06.2023
- Handled cash and credit transactions securely while maintaining accurate record of all financial activities within box office.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Provided customer service, aiding customers with directions, effectively answering customer inquiries, managing flow of patrons on high capacity days.
Pet Care Associate
La Jolla Veterinary Hospital
La Jolla, CA
09.2021 - 01.2022
- Answered client questions and advising on best care practices, scheduled appointments through Avimark software.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Prepped and disinfected exam areas, surgical and dental suites, preparing surgical instrument packs and maintained autoclave.
- Called outside pharmacies for client prescriptions/refills, able to receive requests via fax, email, online, or phone, and filling medication in hospital directed by DVM.
Veterinary Assistant
Indian Trail Animal Hospital
Spokane, WA
05.2019 - 08.2021
- Assisted veterinarian during medical and diagnostic procedures.
- Triage incoming patients to determine treatment needs and urgency of care.
- Provided care for patients before and after procedures, administering medication as directed by DVM.
- Assisted LVT with anesthetic dental cleanings and extractions.
- Performed hospital prescription diet and over the counter products purchase orders.
Education
Veterinary Assisting Program -
NEWTECH Skills Center
Spokane, WA06.2019
High School -
Shadle Park High School
Spokane, WA10.2018
Skills
- Client communication & Appointment scheduling
- Laboratory procedures & Sample collection
- Medical record-keeping
- Medication administration
- Veterinary terminology
- Surgical procedures and support
- Diagnostic imaging
- Post operative care
- Sanitation protocols
- Reception duties
Timeline
Patient Experience Coordinator
Pinnacle Fertility
08.2025 - Current
Veterinary Assistant
Indian Trail Animal Hospital
03.2024 - 06.2025
Pet Care Associate
Paw Commons Pet Resort
08.2023 - 02.2024
Ticket Seller
San Diego Zoo Safari
07.2022 - 06.2023
Pet Care Associate
La Jolla Veterinary Hospital
09.2021 - 01.2022
Veterinary Assistant
Indian Trail Animal Hospital
05.2019 - 08.2021
High School -
Shadle Park High School
Veterinary Assisting Program -
NEWTECH Skills Center