Berkis Dela Cruz
Forest Hill,Texas
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manger
High Roller Usa
Forest Hill, Texas
03.2019 - Current
- Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Analyzed data to identify trends in order to improve operational efficiency.
- Negotiated contracts with carriers for cost-effective shipping solutions.
- Monitored driver performance and compliance with safety regulations.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Investigated customer complaints related to freight damage or late deliveries.
- Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Organized training programs for staff members on safe driving practices and use of equipment.
- Ensured compliance with local, state, federal laws governing the transportation industry.
- Resolved conflicts between suppliers and carriers regarding rates or other issues.
- Collaborated with accounting staff to track spending against budget allocations.
- Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
- Conducted regular audits of inventory levels at warehouses across multiple locations.
- Worked closely with sales personnel to forecast future demand trends in order to plan accordingly.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Evaluated vendor proposals from various carriers in order to select the best option for each shipment.
- Directed investigations to verify and resolve customer or shipper complaints.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Led sustainability initiatives within transportation operations, reducing environmental impact and promoting green practices.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Led crisis management efforts during transportation emergencies, minimizing disruptions and maintaining service integrity.
- Administered budget for transportation department, ensuring alignment with financial objectives.
- Prepared and presented detailed reports on transportation performance metrics to senior management.
- Designed and executed training programs on transportation safety standards and operational best practices.
- Implemented cutting-edge routing software, optimizing routes for cost-efficiency and timely deliveries.
- Monitored and analyzed transportation costs, identifying trends and implementing cost-saving measures.
- Coordinated daily transportation activities, aligning with company objectives and compliance regulations.
- Managed accurate inventory of transportation equipment and assets, ensuring optimal availability and utilization.
- Oversaw the recruitment, training, and performance evaluation of transportation staff, fostering a culture of excellence and safety.
- Spearheaded development and implementation of efficient transportation strategies, reducing operational costs by significant percentage.
- Negotiated contracts with external vendors and service providers, ensuring favorable terms and quality service.
- Ensured strict compliance with federal, state, and local transportation regulations, avoiding fines and penalties.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
- Managed comprehensive fleet maintenance programs, ensuring high levels of operational readiness and reliability.
- Conducted regular safety audits and risk assessments, implementing corrective actions to mitigate hazards.
- Facilitated cross-departmental collaboration to streamline logistics processes and improve supply chain efficiency.
- Analyzed transportation market trends to inform strategic planning and competitive positioning.
- Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
- Implemented bar coding system to identify location and quantities of requested items.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Established or monitored specific supply chain-based performance measurement systems.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Identified opportunities to reduce cost and improve productivity.
- Consistently met company and department objectives within budget and time constraints.
- Collaborated with IT department to enhance transportation management systems, improving data accuracy and decision-making.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
Freight Broker
ATT Trucking Resolutions Logistics LLC
Fort Worth , TX
01.2015 - 10.2021
- Analyzed client needs and determined appropriate shipping solutions.
- Developed relationships with freight carriers to negotiate competitive rates and services.
- Provided customer service by responding promptly to inquiries and resolving any issues that arose.
- Maintained accurate records of all transactions in a CRM system.
- Utilized problem solving skills to resolve conflicts between customers and carriers.
- Processed payments for carriers in accordance with contractual agreements.
- Researched new carriers that could provide cost savings or improved services.
- Organized shipments based on priority level and estimated time of arrival.
- Identified opportunities for cost reduction through negotiation or alternate routing options.
- Inspected cargo prior to loading onto trucks or other modes of transport.
- Conducted regular reviews of freight rates for existing clients as well as potential ones.
- Negotiated rates based on current market trends.
- Acted as liaison between freight companies and shippers.
- Cold called new customers to increase profits.
- Double checked shipments and according to client orders.
- Entered shipment details into database.
- Verified loads against shipping papers, noting in writing any overages, shortages or damages.
- Inspected and reported or repaired damaged cargo.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Inspected freight for damages and discrepancies against shipping documents.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Directed cargo loading to monitor even distribution of weight.
- Estimated freight and postal rates to track shipment costs and weights.
Dispatch Supervisor
Enterprise Fleet Management
Tampa, FL
04.2012 - 12.2014
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Developed and implemented policies and procedures to improve operational efficiency.
- Tracked and reported on dispatcher performance metrics.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Investigated customer inquiries regarding delivery status or delays.
- Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
- Developed initiatives for improving customer satisfaction ratings related to dispatch services.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
- Provided feedback on individual performance reviews for each dispatcher under their supervision .
- Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed scope of each project to estimate number of man-hours required.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Scheduled loads according to priority and available equipment.
- Managed daily delivery and work schedules to maximize coverage.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Answered customer requests with information about product availability, shipping information and status updates.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Tracked changes in computer system to keep records current and accurate.
- Investigated and resolved customer and vendor issues to retain business.
- Kept detailed and updated records of calls in physical and electronic databases.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Monitored changes in delivery schedule and communicated changes to customers.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Identified locations and needs of callers to accurately send assistance.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Recorded results of service calls to create report summaries for senior management.
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Documented services performed, operations information, and dispatch details in system.
- Addressed questions, problems or requests for service or equipment.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Received or prepared work orders.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Relayed work orders, messages or information using telephones or two-way radios.
- Recorded and maintained files or records of customer requests, work or services performed.
- Advised personnel about accidents, weather conditions or other hazards.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Arranged for repairs to restore service and schedules.
- Ordered supplies or equipment to issue to personnel.
- Worked with routing specialists, route managers and service department to optimize routes.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Mentored junior team members and managed employee relationships.
- Oversaw communications within assigned territories.
Logistics Coordinating Manager
JB Hunt Transport
Hialeah, FL
08.2008 - 05.2012
- Communicated with customers regarding order status, delivery times, and other related issues.
- Assisted in training new employees on logistics procedures and processes.
- Conducted research into potential new suppliers to enhance supply chain efficiency.
- Created and updated standard operating procedures for logistics operations.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Evaluated environmental impact of logistics operations and implemented green initiatives.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Identified opportunities to reduce cost and improve productivity.
Education
Associate of Arts -
American University of Puerto Rico
Bayamon 10-2006
Bachelor of Business Administration And Management -
Caribbean University
Puerto Rico09-2003
Skills
- Negotiation
- Schedule oversight
- Cross-functional team management
- Reporting and documenting
- Multitasking Abilities
- Problem-solving aptitude
- Crisis Management
- Supply Chain Management
- Employee Training
- Cost Reduction
- Product Development
- Conflict Resolution
- Profit and Loss Management
- Adaptability
- Time management abilities
- Management Consultation
- Team building
- Business Analysis
- Financial records oversight
- Expectation setting
Languages
Spanish
Professional
Certification
- Hazmat
- FMCSA rule and regulation
- Hos
Timeline
Manger
High Roller Usa
03.2019 - Current
Freight Broker
ATT Trucking Resolutions Logistics LLC
01.2015 - 10.2021
Dispatch Supervisor
Enterprise Fleet Management
04.2012 - 12.2014
Logistics Coordinating Manager
JB Hunt Transport
08.2008 - 05.2012
Associate of Arts -
American University of Puerto Rico
Bachelor of Business Administration And Management -
Caribbean University
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