Berkley Halstenson
Lincoln,NE
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Attentive to customer needs and requests. Background with child CPR and First Aid. Considered hardworking and reliable with great interpersonal skills. Eager to contribute to growing company.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
12.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Provided customer service daily.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consulted with customers on food selections and custom order requests.
Child Care Worker
Growing Hearts Child Development Center
Lincoln, NE
02.2023 - 06.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted good behavior with positive reinforcement methods.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed age-appropriate activities and crafts to engage children.
- Liaised with parents and guardians to discuss child progress.
Sales Representative
Club Pilates Franchise LLC
12.2020 - 11.2021
- Communicated with customers on a daily basis about memberships and other concerns.
- Ensured a safe, comfortable environment for all customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Customer Service Representative
Nothing Bundt Cakes
07.2020 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Prepared specialized orders for customers.
Cupcake Ninja
Oh My Cupcakes!
02.2019 - 07.2020
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
- Communicated with customers on a daily basis to ensure correct orders and satisfaction.
Courtesy
Fairway Supermarket
03.2018 - 11.2018
- Resolved customer complaints to full satisfaction of customer.
- Notified management of issues such as suspected theft or property defacement.
- Bagged groceries.
- Provided carry out service for customers.
- Presented favorable impression in dress, personal hygiene and business attitude.
- Communicated and connected with customers on a daily basis.
Education
Bachelor of Science - Finance
University of Nebraska Lincoln
Lincoln, NE05.2026
High School Diploma -
Harrisburg High School
Harrisburg, SD05.2022
Skills
- Online Systems
- Time Management
- Maintaining Safe Environment
- Food Safety and Sanitation
- Customer Needs Assessments
- Customer Awareness
- Verbal Communication
- Customer Service
- Excellent People Skills
- Multitasking Strengths
Hobbies
I love to explore what the world has to offer as there is so much information that a person can learn and retain from gaining different experiences. This also allows me to gain further perspective and understanding of others. School is of great importance to me as it is a valuable education that will serve me throughout the rest of my life. I find pleasure in reading and exercise as it keeps my mind busy and stimulated, and my body healthy.
Timeline
Child Care Worker
Growing Hearts Child Development Center
02.2023 - 06.2023
Online Personal Shopper
Walmart
12.2020 - Current
Sales Representative
Club Pilates Franchise LLC
12.2020 - 11.2021
Customer Service Representative
Nothing Bundt Cakes
07.2020 - 11.2020
Cupcake Ninja
Oh My Cupcakes!
02.2019 - 07.2020
Courtesy
Fairway Supermarket
03.2018 - 11.2018
Bachelor of Science - Finance
University of Nebraska Lincoln
High School Diploma -
Harrisburg High School
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