Jericha Walker
Council Bluffs,IA
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Hy-Vee
Council Bluffs, Iowa
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Picked quality and accurate items for Number daily customer orders.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Maximized efficiency by scanning items quickly and completing as many as Number orders per hour.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
Bachelor Of Applied Science - Psychology
Colorado Technical University
Colorado Springs, CO05.2021
Skills
- Verbal and Written Communication
- Verifying Order Accuracy
- Store Layouts
- Upbeat and Outgoing Attitude
- Bagging and Packaging
- Completing Applications
- Maintaining Freshness
- Purchase Recommendations
- Attention to Detail
- Proper Storage Procedures
- Grocery Shopping
- Online Systems
- Online Order Processing
Timeline
Online Personal Shopper
Hy-Vee
08.2022 - Current
Bachelor Of Applied Science - Psychology
Colorado Technical University
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