Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Berlin Ramos

Baldwin Park,CA

Summary

Adept at enhancing customer satisfaction, I leveraged exceptional service skills at Olive Garden to foster warm relationships and streamline operations. My expertise in cash handling and multitasking ensured high-quality guest experiences, demonstrating a strong work ethic and reliability as a team player. Achieved notable efficiency in high-volume settings, maintaining cleanliness and guest engagement. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

Kalaveras
12.2023 - 09.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Olive Garden
11.2022 - 11.2023
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Dennys Restaurant
11.2019 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Sierra Vista High School
Baldwin Park, CA
06.2021

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Memory retention
  • Service prioritization
  • Sales expertise
  • Item promotion
  • Team Player
  • Reliability
  • Multitasking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Kalaveras
12.2023 - 09.2024

Server

Olive Garden
11.2022 - 11.2023

Server

Dennys Restaurant
11.2019 - 11.2022

High School Diploma -

Sierra Vista High School
Berlin Ramos