Work Preference
Summary
Overview
Work History
Skills
Languages
Work Availability
Certification
Timeline
Interests
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Berlin Regalado-Ayala
Open To Work

Berlin Regalado-Ayala

Receptionist
Fontana,CA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Sales AdministratorReceptionistCustomer Service RepresentativeSales AssociateMarketing Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Fontana, CA, USFontana, CA
Open to relocation: Yes

Salary Range

$25/hr - $30/hr

Important To Me

Healthcare benefits

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience, and supporting our team in any way I can. Whether it's clerical or personable, I have experience and a passion for both.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist & Insurance Coordinator

Kenneth Boyer OD Optometry
Upland
08.2021 - Current
  • Managed doctor-to-patient correspondence to ensure clear communication and timely updates.
  • Oversaw appointment tracking and scheduling, optimizing workflow efficiency.
  • Handled complaint management to resolve issues promptly and enhance client satisfaction.
  • Maintained organized filing system for easy access to documents and records.
  • Executed money management tasks, ensuring accurate handling of financial transactions.
  • Processed insurance authorizations and provided assistance to patients with inquiries.
  • Greeted visitors warmly while managing front desk operations daily.
  • Answered multi-line phone system, directing calls efficiently to appropriate staff members.
  • Scheduled and confirmed appointments.

Sales Vendor

RighTime
San Gabriel Valley
10.2020 - 07.2021
  • Met sales goals
  • Maintained client relationships
  • Developed strong relationships with clients to enhance customer satisfaction.
  • Coordinated promotional events to increase brand visibility and attract potential customers.
  • Sales forecasting
  • Enhanced understanding of product specifications and applications.
  • Communicated needs between teams
  • Trained new staff on sales techniques and company policies for improved performance.
  • Worked independently

English Teacher (China)

Palfish
Remote
08.2019 - 11.2020
  • Developed engaging lesson plans for diverse learners in online classrooms.
  • Utilized digital tools to engage students in immersive learning experiences, fostering deeper understanding of course material.
  • Taught clear communication and annunciation
  • Actively listened to students, addressing their needs and enhancing their learning experience.
  • Adapted teaching methods based on each student's unique needs and abilities.
  • Incorporated problem-solving and language play into grammar lessons, making learning enjoyable and effective for students.
  • Collaborated with parents to support student learning and address concerns.
  • Maintained a flexible schedule to accommodate students in the Beijing time zone.
  • Individualized teaching and coursework (students aged 3-50yrs.)

Assistant Manager & Cashier

Little Caesars
La Puente
05.2016 - 05.2019
  • Managed staff to improve skills and increase productivity.
  • Trained and mentored team members on customer service best practices.
  • Addressed customer complaints.
  • Oversaw cash handling and transaction processes with precision.
  • Executed opening and closing procedures including all required documentation.
  • Ensured compliance with safety regulations and company policies.
  • Monitored daily productivity standards to maintain consistent output.

Skills

  • Customer Service
  • Client Rapport Building
  • Customer relationship management
  • Effective Communication and multi-line telephone proficient
  • Fluent in Spanish
  • Appointment scheduling
  • Workflow optimization and organization
  • Complaint resolution
  • Administrative support
  • Team collaboration
  • File management
  • Business correspondence
  • Document management
  • Database administration
  • Insurance processing

Languages

Spanish
Native/ Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Google Technical Support Fundamentals

Timeline

Receptionist & Insurance Coordinator

Kenneth Boyer OD Optometry
08.2021 - Current

Sales Vendor

RighTime
10.2020 - 07.2021

English Teacher (China)

Palfish
08.2019 - 11.2020

Assistant Manager & Cashier

Little Caesars
05.2016 - 05.2019

Interests

Writing

Painting

Photo Editing

Singing

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Berlin Regalado-AyalaReceptionist