Bernadette Biggs
Fort Myers,Florida
Summary
Results-driven Environmental Services Supervisor with extensive experience at Lake Granbury Medical Center. Expert in safety compliance and sanitation, I successfully implemented training programs that enhanced team performance and improved customer satisfaction. Adept at problem resolution and fostering collaboration, I consistently maintained high-quality standards in patient care environments.
Overview
12
12
years of professional experience
Work History
Environmental Services Housekeeper
Lee Health System
Fort Myers, FL
11.2023 - Current
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Addressed requests for housekeeping services from staff or visitors promptly
- Facilitate training for new hires while maintaining compliance with protocols.
Housekeeper
Crown Plaza Hotel
Fort Myers, FL
08.2023 - 11.2023
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Used cleaning chemicals following proper guidelines.
Environmental Services Lead
Lake Granbury Medical Center
Granbury, TX
02.2018 - 07.2023
- Assisted in developing and implementing a comprehensive training program for new Environmental Services staff.
- Supervised the daily operations of the Environmental Services team, delegating tasks as necessary to meet departmental goals.
- Enforced adherence to policies and procedures among employees working in the department.
- Maintained cleanliness of patient care areas according to established guidelines, utilizing appropriate cleaning supplies and disinfectants.
- Performed various housekeeping duties such as dusting, vacuuming, mopping floors, replenishing linens and disposing of trash.
- Responded promptly to customer complaints regarding housekeeping services provided by the facility.
- Trained team members in proper cleaning and sanitizing procedures.
Environmental Services Supervisor
Lake Granbury Medical Center
Granbury, TX
01.2016 - 01.2018
- Supervised the daily operations of the Environmental Services team, delegating tasks as necessary to meet departmental goals.
- Investigated accidents involving employees or guests within the facility's premises.
- Enforced adherence to policies and procedures among employees working in the department.
- Monitored and evaluated the performance of Environmental Services personnel, providing guidance to ensure quality standards were met.
- Maintained cleanliness of patient care areas according to established guidelines, utilizing appropriate cleaning supplies and disinfectants.
- Ensured that all hazardous materials were handled safely in accordance with OSHA requirements.
- Performed various housekeeping duties such as dusting, vacuuming, mopping floors, replenishing linens and disposing of trash.
- Trained team members in proper cleaning and sanitizing procedures.
- Oversaw the disposal of hazardous materials in accordance with local, state, and federal regulations.
- Created detailed reports outlining progress towards achieving organizational goals related to environmental services objectives.
- Resolved any customer complaints or issues quickly and efficiently while maintaining positive relationships with clients.
- Analyzed data to identify areas for improvement in operational efficiency.
- Managed complex projects involving multiple teams across multiple locations.
- Evaluated current processes within the department and recommended improvements where necessary.
- Directed the implementation of safety protocols, quality control measures, and customer service initiatives to ensure compliance with regulations.
- Coordinated activities between various departments such as engineering, maintenance, security, related to environmental services tasks.
- Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
Environmental Services Housekeeper
Lake Granbury Medical Center
Granbury, TX
10.2013 - 01.2015
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Attended required training sessions related to housekeeping tasks.
- Responded promptly to requests for housekeeping services from staff or visitors.
Education
GED -
Commonwealth of Pennsylvania
Pennsylvania03-2010
Skills
- Safety compliance and sanitation
- Training and facilitation
- Customer service and support
- Time management and organization
- Team collaboration and synergy
- Process improvement strategies
- Effective communication skills
- Problem resolution techniques
- Attention to detail
- Quality control standards
- Adaptability to change
Affiliations
Gardening
Swimming
Crafting
Languages
Spanish
Professional
Accomplishments
- Recipient of several Spirit Awards as well as recognition by Lee Health for exceptional customer service.
References
References available upon request.
Timeline
Environmental Services Housekeeper
Lee Health System
11.2023 - Current
Housekeeper
Crown Plaza Hotel
08.2023 - 11.2023
Environmental Services Lead
Lake Granbury Medical Center
02.2018 - 07.2023
Environmental Services Supervisor
Lake Granbury Medical Center
01.2016 - 01.2018
Environmental Services Housekeeper
Lake Granbury Medical Center
10.2013 - 01.2015
GED -
Commonwealth of Pennsylvania
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