Desired Job Title
Registration SpecialistShift ManagerFront Desk ReceptionistSecurity OfficerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Augusta, USA
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Bernadette Briscoe
Augusta,USA
Work Preference
Summary
Dedicated Registration Clerk with a focus on enhancing patient satisfaction through efficient registration processes and effective problem-solving. Known for maintaining composure under pressure while providing exceptional customer care and managing inquiries. Eager to contribute hard work and dedication in a new role.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Registration Specialist
Augusta University Medical Center
Augusta, GA
07.2022 - Current
- Completed registration paperwork, verifying accurate patient information.
- Scheduled and registered appointments using Booker scheduling programs.
- Assembled, updated and filed medical record charts, including lab work, test results, and dictation.
- Collaborated with clinical staff, coding coordinators, and billing department to address patient inquiries and resolve billing and coding questions.
- Reported compliance issues related to coding and patient confidentiality, ensuring adherence to regulations.
- Prepared medical records for chart audits, aligning with front desk and charge entry audit policy.
- Assisted in processing patient payments via cash, checks and credit cards
Shift Manager
Taco Bell
Augusta
12.2016 - Current
- Established team priorities, maintained schedules and monitored performance
- Ensured employees maintained productivity and focus to meet business and customer needs
- Coached crew members to enhance performance and foster motivation for efficient work
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Defined clear targets and objectives and communicated to other team members
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained composure during high-pressure and escalated customer service situations
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Front Desk Receptionist
Augusta Pain Center
Augusta
05.2015 - 11.2015
- Greeted guests at front desk, fostering positive interactions while efficiently managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated, and confirmed appointments and meetings to ensure smooth operations
- Resolved customer issues promptly, escalating to supervisor to maintain service quality
- Collected room deposits, fees, and payments
- Completed data entry and filing to keep records updated for easy retrieval
Security Officer
Universal Protection Service
Augusta, GA
04.2014 - 12.2014
- Conducted regular patrols of key areas to spot and control security concerns
- Enforced security rules and procedures, escorting non-compliant individuals from building to maintain safety and order
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Managed vehicle and pedestrian access to ensure safety on building grounds
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Documented incidents of property damage, theft, unauthorized presence, and unusual occurrences to maintain accurate security records
- Collected information, resolved issues, and logged incident reports to effectively address and manage complaints
- Acted quickly during emergency situations to reduce opportunity for damage and injury
Education
ASSOCIATE OF SCIENCE -
MILLER-MOTTE TECHNICAL COLLEGE
Augusta, GA12-2017
ASSOCIATE OF SCIENCE - Medical Office Administration
VIRGINIA COLLEGE
Augusta, GA03-2015
Skills
- Registration support
- Eligibility verification
- Registration paperwork
- Diagnostic coding
- Data intake
- Administrative tasks
- MS Office
- Client relationship management
- Client satisfaction
- Registration criteria
- Registration oversight
- Time management
- Problem-solving
- Diagnostic coding
Certification
- Food Handler Certification
- BLS Certification
- Certified Revenue Cycle Representative
Timeline
Registration Specialist
Augusta University Medical Center
07.2022 - Current
Shift Manager
Taco Bell
12.2016 - Current
Front Desk Receptionist
Augusta Pain Center
05.2015 - 11.2015
Security Officer
Universal Protection Service
04.2014 - 12.2014
ASSOCIATE OF SCIENCE -
MILLER-MOTTE TECHNICAL COLLEGE
ASSOCIATE OF SCIENCE - Medical Office Administration
VIRGINIA COLLEGE