Bernadette Juarez

• Respond to customer calls swiftly to resolve concerns, answer questions, provide advice on coverage options, & bind policies
• Licensed Insurance producer

• Oversee daily store operations including payroll & administrative duties to ensure efficiency and effectiveness.
• Implement sales strategies to achieve revenue targets and enhance profitability though P&L
• Train, mentor, and evaluate staff performance to foster professional development & build culture
• Maintain visual merchandising standards to create an appealing shopping environment.
• Ensure excellent customer service by addressing inquiries and resolving concerns
• Conduct regular audits of store operations and inventory for accuracy and compliance.

Coordinated full scale operations for a $120 million membership based warehouse club with +100 associates

• Modeled, enforced, & provided direction on all company goals & objectives

• Overseen area leadership to ensure daily objectives, company standards, & deadlines were

met

• Supported CM by conducting meetings, scheduling, recruiting talent, performing evaluations, & coaching for development

• Analyzed sales data using profit & loss to forecast sales

• Promoted company culture & addressed any concerns as applicable