Bernadette Masciantonio
Wilmington,DE
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Over 10 years of customer service experience and work well in communicating and servicing customers needs. Motivated to learn, grow and excel in this industry.
Overview
18
18
years of professional experience
Work History
Credit Specialist CBO
Crozer Keystone Health
07.2021 - 02.2023
- Handled Patient and Insurance refunds.
- Thoroughly researched each credit refund to determine if it was due to overpayment or error.
- Worked with Team Members to reconcile any issues.
- Helped with any work ques needed.
Licensed Insurance Agent
Ellen Taub Inc
09.2015 - Current
- Provided coverage option information to assist clients in protecting assets.
- Reported policy changes and company conditions affecting customer satisfaction.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Managed over 20 customer calls per day
- Handling policy renewals
- Provided exceptional customer service
- Overseeing client portfolios
- Built rapport with customers
- Sales
- Ordered office supplies, kept track of inventory
- Handled payments
- Used email and system programs
Rita's Waterice
Calvey Shares Inc
03.2006 - 10.2016
- Interacting with Guests personably and professionally
- Provide exceptional customer service
- Performing daily tasks efficiently
- Team work building
- Maintaining clean and sanitary work environment.
- Managed and trained employees
- Opened and Closed storefront
- Increase sales by 10%
General Manager at Krispy Kreme
Krispy Kreme Donuts
03.2013 - 09.2015
- Oversaw day to day operations
- Established goals for store sales
- Inventory and deliveries
- Oversee recruitment and training of new employees
- Ensured employees work productively and efficiently
- Prepare regular reports for upper management
- Provide solutions to customer problems and needs
- Input sales data
- Increased sales by 15%
Education
Bachelor of Arts - Liberal Arts
West Chester University of Pennsylvania
West Chester, PA05.2012
Associate of Arts - Education
Delaware County Community College
Media, PA05.2010
High School Diploma -
Archbishop Prendergast High School
Drexel Hill, PA06.2007
Skills
- Sales
- Client Account Management
- Client Retention
- Learning/Adaptability skills
- Customer Relationship/
- Billing Inquiries
- Leadership Skills
- Organizational skills
- Time Management skills
- Teamwork Skills
- Computer Skills
- Communication Skills
Timeline
Credit Specialist CBO
Crozer Keystone Health
07.2021 - 02.2023
Licensed Insurance Agent
Ellen Taub Inc
09.2015 - Current
General Manager at Krispy Kreme
Krispy Kreme Donuts
03.2013 - 09.2015
Rita's Waterice
Calvey Shares Inc
03.2006 - 10.2016
Bachelor of Arts - Liberal Arts
West Chester University of Pennsylvania
Associate of Arts - Education
Delaware County Community College
High School Diploma -
Archbishop Prendergast High School
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