Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bernadette Pitlock

Appleton,WI

Summary

Dynamic and dedicated human services professional committed to community advocacy with a strong foundation in providing compassionate care to a variety of service populations. Adept at maintaining high standards, managing needs of multiple clients, and executing tasks efficiently. Reliable and adaptable team player looking forward to ways to contribute to community wellness.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Homeless Prevention Case Manager

ADVOCAP, Inc
02.2025 - Current
  • Facilitated access to housing resources for at-risk individuals and families.
  • Developed personalized case plans addressing unique client needs and goals.
  • Collaborated with community partners to enhance support services and referral processes.

Apprentice Funeral Director

Wichmann Funeral Home
10.2023 - 02.2025
  • Assisted families in planning and coordinating funeral services, providing compassionate support during difficult times.
  • Demonstrated professionalism and empathy when interacting with clients, creating an atmosphere of trust and comfort during their time of need.
  • Trained new staff on funeral home procedures and client interaction protocols, fostering a supportive team environment.
  • Engaged with local community partners and resources on behalf of bereaved families.

Family Support Crisis Worker

Winnebago County Human Services
06.2023 - 10.2023
  • Maximized safety, family well-being, and connection to other supportive services through the use of crisis intervention principles
  • Provided crisis intervention support to individuals experiencing mental health emergencies.
  • Recorded detailed and accurate accounts of consumer contact in order to bridge the gap between consumers and service providers


Shelter Client Advocate

Pillars Inc
06.2021 - 06.2023
  • Effectively communicated with case managers, clients, and other staff to reach collective safety and success
  • Preserved a professional, caring approach in high stress and crisis situations
  • Created and maintained confidential records
  • Consistently completed relevant training to improve client support through a range of experiences
  • Assisted clients in connecting with service organizations and completing applications

Service Manager

Chipotle Mexican Grill
01.2018 - 05.2022
  • Oversaw day to day operations, troubleshooting problems, and leading a team to success

Education

Associate of Applied Science - Nursing

Fox Valley Technical College
Appleton, WI
12-2027

Bachelor of Science - Psychology

UW- Green Bay
05.2023

Skills

  • Multicultural sensitivity
  • Client advocacy
  • Establishing rapport
  • Crisis intervention
  • Housing navigation
  • Attention to detail

Certification

  • Crisis Intervention Training - 2022
  • Completing Certified Nursing Assistant program- Expected August 25th, 2025

Timeline

Homeless Prevention Case Manager

ADVOCAP, Inc
02.2025 - Current

Apprentice Funeral Director

Wichmann Funeral Home
10.2023 - 02.2025

Family Support Crisis Worker

Winnebago County Human Services
06.2023 - 10.2023

Shelter Client Advocate

Pillars Inc
06.2021 - 06.2023

Service Manager

Chipotle Mexican Grill
01.2018 - 05.2022

Associate of Applied Science - Nursing

Fox Valley Technical College

Bachelor of Science - Psychology

UW- Green Bay

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