Bernadette Saintlouis
North Miami Beach,FL
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests empathetic yet stern, and the ability to remain calm in difficult situations. Recognized for cordially answering phones, greeting guests.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Red Carpet Inn
Fort Lauderdale, FL
12.2021 - 01.2022
- Interacting directly with Owners and guests from the time they've arrived on property until they depart
- Processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
Account Receivables Processor
Castle Group
07.2021 - 09.2021
- Research and solve payment discrepancies
- Works closely with our transitions team to obtain necessary building and unit information as it pertains to the new communities and input into Jenark
- Corresponds with Developers or title companies for necessary closing information
- Support site staff by answering general Accounts Receivable inquiries
- Generates and maintains recurring customer billings
Concierge
Mystic Pointe Tower100
03.2019 - 03.2021
- Answer phone calls and greets residents/guests upon entry, responds to requests, questions, and any other needs
- Logging in all packages and tracking them through to pick-up by the recipient
- Process work orders and files resident documents and invoices, if applicable
- Ensures all safety precautions and procedures are followed while performing duties
- Follow-up on all complaints/issues notifying Community Association Manager as necessary
- Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification
Front Desk
Rodeway Inn
02.2016 - 03.2018
- Registered guests, greeted every visitor, logged requests and issued room keys
- Processed guest payments for room charges, food and beverage charges, and phone charges
- Balanced all rebates and other miscellaneous charges
- Delivered requested items to guests’ rooms
- Referred guests to local restaurants and recommended attractions in the area
Cashier
Checkers
10.2014 - 02.2016
- Serve fresh, hot food with a smile in a timely manner
- Prepare and deliver fountain drink beverages
- Record customer orders and repeat them back in a clear, understandable manner to minimize errors
- Package order items into bags and place drink orders into carriers
Education
High School Diploma -
North Miami Beach Senior High School
06.2015
Skills
- Excellent Communication
- Ability to Solve Problems
- Mental Agility
- Conflict Resolution
- Integrity
- Adaptability
- Active listening
- Persuasiveness
- Attention to detail
References
- Edison, Velasquez, Maintenance Chief of Engineering, (305)-206-2206
- Valerie, Canegitta, Firefighters EMT, (786)-291-7405
- Maria, Salazar, Assistant Manager, (305)-932-9169
Timeline
Front Desk Agent
Red Carpet Inn
12.2021 - 01.2022
Account Receivables Processor
Castle Group
07.2021 - 09.2021
Concierge
Mystic Pointe Tower100
03.2019 - 03.2021
Front Desk
Rodeway Inn
02.2016 - 03.2018
Cashier
Checkers
10.2014 - 02.2016
High School Diploma -
North Miami Beach Senior High School