Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadine West

General Manager
Portage,IN

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience
3
3
years of post-secondary education

Work History

GM

Capriottis Sandwich Shop
Hammond, IN
08.2022 - 08.2023
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.

Assistant Manager

Bob Evans Restaurant
Valparaiso, IN
08.2021 - 08.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Server

Bob Evans Restaurant
Valparaiso, IN
10.2017 - 08.2021
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Fleet Manager

Great American Lines
Gary, IN
05.1998 - 06.2017
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
  • Tracked medical incidents using Software for supervisors.
  • Proactively identified and solved complex problems that impacted management and business direction.
  • Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
  • Maintained accurate driver information for delivery scheduling.
  • Managed employee scheduling, payroll and data collection to maximize project outcomes.

Education

High School Diploma - College Prel

Lake Central High School
Saint John, IN
08.1983 - 05.1986

Skills

Performance improvement

undefined

Timeline

GM

Capriottis Sandwich Shop
08.2022 - 08.2023

Assistant Manager

Bob Evans Restaurant
08.2021 - 08.2022

Server

Bob Evans Restaurant
10.2017 - 08.2021

Fleet Manager

Great American Lines
05.1998 - 06.2017

High School Diploma - College Prel

Lake Central High School
08.1983 - 05.1986

Similar Profiles

CREATE PROFILE
Bernadine WestGeneral Manager